EBI CLARA NCHENGE
LaSalle,QC
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Merchandise Associate
Walmart
07.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Representative
NIKI Supermarket
03.2019 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teacher
C.A.T International Kindergarden Chon Chin
07.2016 - 01.2019
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Teacher
Government Bilingual Primary School
09.2015 - 06.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
Education
PAB,PDSB,LAW 90,CPR/FIRST AIDS - Personal Support Worker
College Essor
Montreal, QC10.2023
CPR & First Aid Training - CPR
CPR &First Aid Training Centre
Montreal, QC09.2023
TESOL Course - English
UNI-Prep Institute
United States Of America06.2018
Teacher Training Certificate - Teacher
Government Bilingual Teachers Training College
Cameroon10.2014
Bachelor of Arts - English
University Of Yaounde 2
Cameroon04.2012
Skills
- Product Placements
- Merchandise Movements
- Display Setup
- Cleaning Procedures
- Consultative Sales
- Product Knowledge
- Multi-Line Phone Talent
- Classroom Instruction
- Student Engagement
- Group Instruction
- Curriculum Implementation
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Merchandise Associate
Walmart
07.2023 - Current
Customer Service Representative
NIKI Supermarket
03.2019 - 06.2023
Teacher
C.A.T International Kindergarden Chon Chin
07.2016 - 01.2019
Teacher
Government Bilingual Primary School
09.2015 - 06.2016
PAB,PDSB,LAW 90,CPR/FIRST AIDS - Personal Support Worker
College Essor
CPR & First Aid Training - CPR
CPR &First Aid Training Centre
TESOL Course - English
UNI-Prep Institute
Teacher Training Certificate - Teacher
Government Bilingual Teachers Training College
Bachelor of Arts - English
University Of Yaounde 2
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