EBHICA BAHIRATHAN
Brampton,Canada
Summary
Detail-oriented professional with experience in administrative support, customer service, and transaction processing. Expertise in maintaining records, managing confidential information, and prioritizing tasks in fast-paced settings. Business Administration (Marketing) graduate with a strong focus on clear communication and collaboration.
Overview
3
3
years of professional experience
Work History
Part-Time Educator
LULULEMON
Etobicoke, ON
07.2023 - 10.2024
- Utilized solution-based selling and clear product recommendations to enhance customer experience.
- Responded to customer needs professionally, resolving concerns and fostering positive relationships.
- Processed purchases, returns, and omnichannel transactions accurately, ensuring customer satisfaction through attention to detail.
- Supported smooth daily store operations by assisting with merchandising, inventory tasks, and team priorities.
Information Officer
GATESTONE & CO. INC.
North York, ON
11.2022 - 04.2023
- Responded to 30-50+ customer inquiries daily, providing clear, accurate information about federal programs and services.
- Resolved inquiries by following established procedures and consistently meeting quality expectations in a high-volume environment.
- Maintained accurate customer records and ensured confidentiality of sensitive information through sound judgment.
- Prioritized requests and communicated professionally while effectively managing a steady daily workload.
Executive Assistant
ZGEMI INC.
Brampton, ON
03.2022 - 10.2022
- Coordinated schedules, meetings, and correspondence to ensure seamless day-to-day operations.
- Processed payments, cash transactions, invoices, and expense reports to maintain accurate financial records.
- Prepared reports, organized records, and supported routine business administration and follow-up.
- Managed confidential information while prioritizing and executing multiple tasks and deadlines effectively.
Team Leader
PRAIRIE ROADSHOWS INC.
Mississauga, ON
10.2021 - 03.2022
- Trained team members and communicated goals to align with sales and performance targets.
- Executed events and coordinated daily team activities to ensure smooth operations.
- Cultivated customer relationships, promoted fundraising initiatives, and resolved customer concerns effectively.
Education
Ontario College Advanced Diploma - Business Administration (Marketing)
George Brown College
Toronto, ONOntario Secondary School Diploma (OSSD) -
David Suzuki Secondary School
Brampton, ONSkills
- Educational Support
- Customer and Employee Service
- Data entry
- Recordkeeping
- Inventory Management
- Meeting and Schedule Coordination
- Confidential Information Handling
- Office software
- Time management
- Problem Solving
- Team Collaboration
- Effective communication
Timeline
Part-Time Educator
LULULEMON
07.2023 - 10.2024
Information Officer
GATESTONE & CO. INC.
11.2022 - 04.2023
Executive Assistant
ZGEMI INC.
03.2022 - 10.2022
Team Leader
PRAIRIE ROADSHOWS INC.
10.2021 - 03.2022
Ontario College Advanced Diploma - Business Administration (Marketing)
George Brown College
Ontario Secondary School Diploma (OSSD) -
David Suzuki Secondary School