Eberechukwu Ozokwelu
North York,Canada
Summary
An articulate and quick-thinking young professional who has a natural flair for being able to communicate and build relationships with potential clients. Ebere has the potential to see opportunities others do not, and has the initiative to take advantage of them. She is a reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Executive
The Credit Pros
01.2024 - Current
- Provided timely and accurate documentation of sales activities in CRM system, ensuring data integrity and effective follow-up with leads.
- Successfully sourced and converted an average of 20 inbound leads daily, resulting in a 30% increase in monthly sales revenue.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Leveraged G-suite and Slack for efficient communication and collaboration with cross-functional teams, resulting in a 20% improvement in response time to client inquiries.
Sales and Customer Service Representative
Today’s Shopping Choice
08.2023 - 12.2023
- Promptly handle an average of 50 customer inquiries and complaints per day with a 96% customer resolution rate
- Utilize CRM software like Salesforce to track customer interactions and maintain accurate records
- Act as the first point of contact for customer inquiries, providing information and assistance
- Participate in product knowledge training to stay up to date with the company’s offerings
- Consistently achieving and maintaining 98% compliance and 90% quality on all sales calls.
Collections Agent
Bill Gosling Outsourcing
11.2022 - 08.2023
- Engaged with customers on inbound and outbound calls to update customer's account information
- Reviewed delinquent accounts daily and maintains losses at or below established guidelines for job duties
- Worked with customers to satisfy any deficient balance
- Accurately documented all account activities and pertinent information to include verifications and changes.
Pharmacist
Shop Drug Mart Pharmacy
09.2021 - 08.2022
- I followed best practices in inventory management to maximize stock availability.
- Took inbound calls for medical and pharmaceutical assistance both online and via telephone.
- Fulfilled prescriptions with high accuracy and full compliance with applicable regulations.
- Lessened customers' risks from medications by counseling on contraindications and potential interactions
- Educated customers on proper use and storage of oral, subcutaneous, and topical medications.
Education
Bachelor of Pharmacy - Pharmacy
University of Lagos
Lagos, NigeriaSkills
- Ability to learn new technology and adapt to a new work environment
- Ability to work independently
- Excellent product promotion skills
- Excellent proficiency in QuickBooks
- Outstanding customer service skills
- Excellent call management and triaging skills
- Basic computer software applications like Microsoft Word, PowerPoint, and Excel
Websites
Certification
- Customer Service in A Digital World, Alison.com, 10/01/22
- Introduction to Marketing, Alison.com, 05/01/19
- UK HSE 1 Certification Award in occupational health and safety at work, Novelle center, 07/01/19
- UK HSE 2 Certification Award in Risk assessment, practical application, Novelle center, 07/01/19
- UK HSE 3 Certification Award in Environmental Awareness, Novelle center, 07/01/19
- SAP Financial Certification, Udemy, 12/01/23
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Account Executive
The Credit Pros
01.2024 - Current
Sales and Customer Service Representative
Today’s Shopping Choice
08.2023 - 12.2023
Collections Agent
Bill Gosling Outsourcing
11.2022 - 08.2023
Pharmacist
Shop Drug Mart Pharmacy
09.2021 - 08.2022
Bachelor of Pharmacy - Pharmacy
University of Lagos
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