Ebenezer Opoku-Agyemang
Montreal,QC
Summary
Results-driven profession with 4+ years of experience in sales, customer service, social welfare. Proven track records of achieving sales growth, excellent customers satisfaction and innovative programs to support vulnerable population. Seeking opportunities to apply skills, creativity and determination to make meaningful contributions to an organization and achieve professional success while continuously learning and advancing career.
Overview
9
9
years of professional experience
Work History
FOOD PACKER
RO.Annim Enterprise
01.2020 - 01.2024
- Inspect all incoming merchandise and shipping materials
- Place items in correctly sized crates and containers for shipping to customer destinations
- Accurately complete all paperwork and continuously use wrist and hand scanners to document changes
- Invest incoming an eroing is from suppliers to input quantities into system and determine correct location for routing to storage or shipment areas
- Use warehouse equipment such as forklifts, pallet jacks, and reachers safely
- Put together shipments according to paperwork
- Walked warehouse on foot to pick individual items and used equipment to move larger pieces or reach high items
- Utilized radio-frequency equipment to track movements
- Assembled shipping containers and crates
- Labeled items for storage or shipment
- Performed periodic inventory counts on schedule.
SALES PERSONAL
Outlet Home
02.2018 - 06.2020
- Assist customers with product inquiries and purchases
- Sell products to customers, resulting in consistent sales growth
- Market new products to customers, increasing brand awareness and sales
- Collaborate with colleagues to achieve team sales target
- Provide excellent customer service, resulting in higher customer satisfaction rating.
SOCIAL WELFARE OFFICER
District Asseblem
09.2017 - 09.2018
- Conducted case work with vulnerable populations, including children and families
- Monitored and registered NGOs and CBOs, ensuring compliance with regulations
- Developed and implemented programs to support vulnerable populations including daycare inspections
- Collaborated with stakeholders to achieve program goals and objectives
- Built positive working relationships with local authority departments, charities and other external organizations.
CUSTOMER SERVICE REPRESENTATIVE
Ghana Commercial Bank
05.2015 - 08.2015
- Provide customer service, responding to customer inquiries and concerns
- Conducted balance inquiries and resolved customer complaints in timely and professional manner
- Collaborated with colleagues to achieve team customer service targets.
Education
INTERNATIONAL STUDENT WEEK ILLMENAU (ISWI)
12.2017
BACHELOR OF ARTS AND SOCIOLOGY -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY - KUMASI-GHANA
11.2017
BUSINESS STUDIES -
ADVENTIST SENIOR HIGH - KUMASI- GHANA
06.2013
KINDERGARTEN TO JUNIOR HIGH SCHOOL -
AGAPE INTERNATIONAL SCHOOL GHANA
12.2009
Skills
- Warehouse equipment operation
- Computer savvy
- Familiar with radio-frequency equipment smart
- Safety and conscious
- Strong leadership and teamwork skills
- Excellent communication and customer service skills
- Ability to work with little or no supervision
- Fluent in English and Ghanaian language
- Proactive and assertive with positive inclination
- Innovative and result-oriented
Languages
English
Native or Bilingual
Timeline
FOOD PACKER
RO.Annim Enterprise
01.2020 - 01.2024
SALES PERSONAL
Outlet Home
02.2018 - 06.2020
SOCIAL WELFARE OFFICER
District Asseblem
09.2017 - 09.2018
CUSTOMER SERVICE REPRESENTATIVE
Ghana Commercial Bank
05.2015 - 08.2015
INTERNATIONAL STUDENT WEEK ILLMENAU (ISWI)
BACHELOR OF ARTS AND SOCIOLOGY -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY - KUMASI-GHANA
BUSINESS STUDIES -
ADVENTIST SENIOR HIGH - KUMASI- GHANA
KINDERGARTEN TO JUNIOR HIGH SCHOOL -
AGAPE INTERNATIONAL SCHOOL GHANA
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