Operations Lead
Cozzer Technologies
08.2022 - 06.2023
Hi, I’m
Ebenezer Ojo
Operations Lead
Toronto,ON
Timeline
Operations Analyst
Bullaugen Technologies
08.2021 - 06.2022
Sales Support Specialist
Wills Smart Technologies
01.2020 - 07.2021
Product Marketing Specialist
Bullaugen Technology Limited
04.2019 - 12.2019
Risk Advisor
Linkage Assurance Plc
06.2016 - 09.2018
Kogi State University
Bachelor of Science from Public Administration
09.2010 - 07.2014
Work History
Cozzer Technologies
Operations Lead
08.2022 - 06.2023
Job overview
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Managed and allocated staff and material resources to meet production goals.
- Created and managed project plans, timelines and budgets.
- Launched creative marketing initiatives to increase brand visibility and support business growth.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Oversaw problem resolution to address barriers to operational efficiency.
Bullaugen Technologies
Operations Analyst
08.2021 - 06.2022
Job overview
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Created custom reports and visualizations to support decision-making processes.
- Increased market share with strategic analysis and planning.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Optimized operational efficiency by analyzing and streamlining processes.
Wills Smart Technologies
Sales Support Specialist
01.2020 - 07.2021
Job overview
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers to foster long-term partnerships.
- Coordinated responses and resources to handle special client requests, ensuring satisfaction and loyalty.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Prepared and presented sales reports and customer profiles to upper management for strategic planning.
Bullaugen Technology Limited
Product Marketing Specialist
04.2019 - 12.2019
Job overview
- Led and supervised a marketing team, ensuring successful execution of daily field activities to achieve business objectives.
- Developed and implemented innovative brand awareness strategies targeting offices, markets, and schools, drive increased product visibility and engagement.
- Collaborated with cross-functional team members to meet and exceed performance targets and deliverables.
- Resolved customer inquiries and complaints with effective communication, providing detailed step-by-step solutions to enhance customer satisfaction.
- Managed customer concerns proactively, escalating major issues to senior management when necessary to ensure timely resolution.
- Provided continuous coaching and guidance to team members, fostering a culture of collaboration, accountability, and high performance.
Linkage Assurance Plc
Risk Advisor
06.2016 - 09.2018
Job overview
- Developed customized insurance programs for individual clients and corporate organizations, tailoring solutions to meet specific needs and objectives.
- Recommended policy adjustments and designed new insurance policies to enhance coverage and better address evolving client requirements.
- Conducted comprehensive data analysis from multiple sources to identify and assess potential risks impacting organizational performance.
- Collaborated with insurance carriers and industry professionals to develop strategies for mitigating risk and reducing overall exposure.
- Researched and monitored emerging risks and market trends to proactively anticipate future challenges and inform decision-making.
- Led strategic risk management initiatives, ensuring alignment with business goals and regulatory compliance while delivering enhanced client outcomes.
Overview
7
years of professional experience
4
years of post-secondary education
Education
Kogi State UniversityKogi, Nigeria
Bachelor of Science from Public Administration
09.2010 - 07.2014
Skills
- Project Planning and Operational Strategy
- Workflow and Process Optimization
- Productivity and Performance Management
- Budgeting and Cost Control
- Key Performance Indicator (KPI) Tracking
- Risk Assessment and Mitigation
- Data Management and Analysis
- Problem-Solving and Decision-Making
- Microsoft Office 365 Proficiency
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid time offCertification
- Canadian Investment Funds Course (CIFC)
- Health Safety and Environment (HSE)
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