Ebenezer Ennuson
Toronto ,Ontario
Summary
Experienced Manager with advanced leadership and program management abilities. Sales expert offering history of exceeding aggressive revenue goals.
Overview
14
14
years of professional experience
Work History
Area Sales Manager
Promasidor Ghana Ltd
Ashanti, Ghana
06.2019 - 07.2024
- Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Lead targeted training programs to educate staff on product benefits and service capabilities.
- Coached 60+ salesmen in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 45%.
- Manage daily operations of the sales department generating Ghs 10m monthly turnover.
- Analyze sales data and keep it up to date with market trends.
- Set and achieved sales targets for Ashanti region.
- Direct work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Coordinate and conduct well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
Customer Service Representative
Toronto Transit Corporation
Toronto, Canada
08.2017 - 03.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended TTC transit pass to customers, thoroughly explaining details.
Logistics Team Member
Influence Marketing Solutions
08.2018 - 10.2018
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
Area Sales Manager
Promasidor Ghana Ltd
Western/Central, Ghana
10.2012 - 12.2016
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Held weekly meetings with TSR's to identify techniques to overcome sales obstacles.
- Increased rural sales by 45 % with effective team leadership and staff development strategies.
Regional Sales Representative
Promasidor Ghana Ltd
Cetral Region, Ghana
07.2010 - 09.2012
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Achieved regional monthly sales goal of ghs 1.500,000 by completing audits, resolving problems, training staff members and completing action plans.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Brought about industry-leading techniques by applying strategic industry knowledge and leadership skills.
Education
Graduate Certificate - Events And Sports Marketing
George Brown College
Toronto, Canada01.2018
MBA - Marketing
University Of Cape Coast
Cape Coast,Ghana06.2015
Bachelor of Arts - Political Science And Sociology
University Of Ghana
Accra,Ghana05.2009
SSCE - Foods And Nutrition
St Martin's Senior High School
Nsawam,Ghana09.2002
Skills
- Sales initiatives and techniques
- Order management
- Team Leadership
- Product and Service Sales
- Follow through ability
- Excellent verbal/written communication
- Presentation ability
- Trend Analysis
- Territory Management
- Revenue Generation
Timeline
Area Sales Manager
Promasidor Ghana Ltd
06.2019 - 07.2024
Logistics Team Member
Influence Marketing Solutions
08.2018 - 10.2018
Customer Service Representative
Toronto Transit Corporation
08.2017 - 03.2019
Area Sales Manager
Promasidor Ghana Ltd
10.2012 - 12.2016
Regional Sales Representative
Promasidor Ghana Ltd
07.2010 - 09.2012
Graduate Certificate - Events And Sports Marketing
George Brown College
MBA - Marketing
University Of Cape Coast
Bachelor of Arts - Political Science And Sociology
University Of Ghana
SSCE - Foods And Nutrition
St Martin's Senior High School