Ebenezer Desta
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and sales through exceptional service and effective communication. Demonstrated expertise in inventory management and problem-solving, contributing to seamless operations. Skilled in teamwork and collaboration, consistently achieving and surpassing sales goals.
Overview
2
2
years of professional experience
Work History
Liquor Store Associate
Kooner Hospitality Group
12.2020 - 02.2021
- Collaborated with fellow associates for efficient workflow and seamless customer service during busy times.
- Streamlined customer returns or exchanges by following established procedures, minimizing disruptions to store operations.
- Streamlined inventory management by consistently tracking stock levels and placing timely orders.
- Assisted with staff training initiatives for new hires, sharing best practices from personal experience as a Liquor Store Associate.
- Streamlined inventory management by consistently tracking stock levels and placing timely orders.
Customer Service Representative
Club16 Trevor Linden Fitness
07.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Door-to-Door Sales Representative
Canadian Property Stars
02.2019 - 06.2020
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Education
High School Diploma -
Surrey Christian School
Surrey, BC07-2019
Skills
- Sales skills
- Communication abilities
- Critical Thinking
- Exceptional customer service
- Stocking and Receiving
- Cash Handling
- Retail store support
- Teamwork and Collaboration
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
Languages
English
Timeline
Liquor Store Associate
Kooner Hospitality Group
12.2020 - 02.2021
Customer Service Representative
Club16 Trevor Linden Fitness
07.2020 - 01.2021
Door-to-Door Sales Representative
Canadian Property Stars
02.2019 - 06.2020
High School Diploma -
Surrey Christian School
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