Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resident Support Worker
Society of Saint Vincent Depaul
02.2024 - Current
Providing individualized support and assistance to transitional-aged youth in a residential setting, addressing their physical, emotional, and social needs
Conducting comprehensive assessments, developing individualized service plans, and maintaining accurate client records to ensure effective coordination of care and support
Utilizing strong crisis intervention skills to de-escalate challenging situations, as well as employing problem-solving techniques to address barriers to independent living
Working collaboratively with a multidisciplinary team of professionals, participating in meetings and case conferences, and maintaining open communication with clients, families, and stakeholders
Completing administrative tasks such as record-keeping, statistical reporting, and maintaining the cleanliness and operation of the residential facility to ensure a safe and supportive environment for clients
Companion Caregiver
Dayspring Retirement Home
03.2023 - 01.2024
Assist clients with daily hygiene, grooming, dressing, and personal care activities
Provide temporary relief for family caregivers by taking over care responsibilities for a designated period
Manage household tasks such as cleaning, laundry, and organizing to ensure a safe and comfortable environment
Plan, prepare, and serve nutritious meals according to the client's dietary needs and preferences
Collaborate with clients and families to develop personalized care plans that address individual needs and preferences
Regularly assess and monitor the quality of care provided, making adjustments to the care plan as necessary
Offer comfort, companionship, and emotional support to clients, enhancing their overall well-being
Direct support / Caregiver
Microfit Healthcare Services Limited
06.2021 - 12.2022
Provide direct support and personal care to people with developmental disabilities
Maintain a caseload as designated by the Program Coordinator/Director of Services
Following and promoting the program location goals and inclusiveness
Encourage self-expression of people supported and utilize knowledge of verbal and nonverbal communication including alternative communication systems and techniques
Ability to perform physical activity tasks, including lifting, bending, and prolonged standing
Experience working with people with Dual Diagnoses, Behavioral Challenges, and Complex Medical Issues
Working with people with changing needs and routines
Experience and ability to interact with families and community partners
Excellent communication, interpersonal, and writing skills
Excellent organizational and prioritizing skills
Customer Service Officer
WEMA Bank PLC
10.2009 - 05.2021
Addressed potential cancellations and offered catered solutions to retain accounts
Took ownership of customer issues and followed problems through to resolution
Researched and observed emerging markets and market shifts to exploit potential leads and new markets
Kept accurate records to document customer service actions and discussions
Followed through with client requests to resolve problems
Resolved customer complaints while prioritizing customer satisfaction and loyalty
Education
PGC - Global Business Management
Seneca College
08-2024
Bachelor of Science - Accounting And Finance
Ajayi Crowther University
OYO
07-2023
Personal support work certificate -
College ESSor
01.2023
Home care Assistance -
College Essor College
01.2023
First Aids and CPR -
Canada Red Cross
01.2023
Higher National Diploma - Accounting
The Federal Polytechnic
Ilaro
06-2006
Skills
Experience in providing care to clients living with disabilities
Professional courtesy
Good rapport with clients
Skill in Crisis Prevention and Intervention
Behavioral support
Health monitoring
Mobility support
Personal care assistance
Relevantexperience
Passionately implements and monitors client's activities by facility policies.
Support clients with a dual diagnosis of mental health and developmental disability to enhance inclusion in the community.
Encourage appropriate skills to clients to enhance their social and behavior management skills.
Perform general office duties including data processing and petty cash records.
Perform some clerical duties as assigned by the administrative supervisor.
Educationaltraining
Crisis Prevention and Intervention Training (CPI), 02/01/24
Seamless Pharmacy Training - Medication Administration, 02/01/24
Seneca College, Toronto, PGC in Global Business Management, 02/01/24
College Essor Montreal, Canada, Personal Support Work Certificate, 02/01/23
College Essor College, Montreal, Canada, Home Care Assistance, 02/01/23
Canada Red Cross, First Aid and CPR, 02/01/23
Higher National Diploma, Accounting, 02/01/06
Highlightsofskills
Experience in providing care to clients living with disabilities (both seniors and youth) using a personalized approach that suits each situation and individual.
Excellent listening and interactive skills, hardworking and punctual.
Good written and oral communication demonstrates professional courtesy and provides a good rapport with clients.
Proficient in identifying various behavioral patterns and ways to support clients/residents better.
Skill and training in Crisis Prevention and Intervention.
Training in Medication Administration.
Proficient in Microsoft Office suite.
Able to work independently with minimal supervision.
Highly motivated and a good team player.
Languages
English
Full Professional
Accomplishments
Documented and resolved customer issue which led to 5% reduction in turn around time
Supervised team of 25 staff members.
Certification
Associate Chartered Accountant Institute of Chartered Accountant of Nigeria 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Institute of Chartered Accountant of Nigeria
CIM Chartered Managers Canada
Work Preference
Work Type
Full Time
Software
Microsoft Ecel, MS word, power point
Timeline
Resident Support Worker
Society of Saint Vincent Depaul
02.2024 - Current
Companion Caregiver
Dayspring Retirement Home
03.2023 - 01.2024
Direct support / Caregiver
Microfit Healthcare Services Limited
06.2021 - 12.2022
Customer Service Officer
WEMA Bank PLC
10.2009 - 05.2021
Home care Assistance -
College Essor College
First Aids and CPR -
Canada Red Cross
PGC - Global Business Management
Seneca College
Bachelor of Science - Accounting And Finance
Ajayi Crowther University
Personal support work certificate -
College ESSor
Higher National Diploma - Accounting
The Federal Polytechnic
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