EBELECHUKWU ANTHONIA IGBOKWE
Lagos,Niger State
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise, excellent selling and negotiation skills and problem-solving acumen. Excellent team leader with resourceful and flexible approach. Accomplishes demanding targets by coordinating resources Customer focused professional with successful 16years experience in customer service, operations management, marketing, brand creation and execution.
Overview
20
20
years of professional experience
Work History
Marketing, Commercial Bank
Zenith Bank PLC
09.2024 - Current
- Mentor and motivate team of Ten to achieve set targets ensuring continued progression and profitability.
- Identify key entry points to enhance market penetration and effectively analyse data to optimise customer satisfaction.
- Manages over 30 customers and increase sales by 10%
- Build and strengthen long-lasting client relationships based on accurate technology trends and customer-centric terms.
- Maintain excellent client relationships by dealing with queries and complaints calmly and professionally.
- Maintain excellent multidisciplinary teams, providing coaching to consistently exceeds KPS targets.
- Aid senior leadership by recommending corrective actions and improvements to company operations.
- Manage and distribute weekly sales reports, enabling performance evaluation to aid continual growth.
- Analysed data and identified opportunities to minimise operating costs.
- Addressed customer issues with compassion and professionalism, ensuring swift successful resolution
Assistant Manager
Zenith Bank Plc
01.2007 - 08.2024
- Aggressively mobilized deposits from new and existing client.
- Executed opening up new businesses by opening bank accounts and increased by sales by 40%
- Prepared month-end reports for senior managers and helped identify any issues arising from various branches.
- Generated new business through presentation of bank's product to customers.
- Interacted with Information technology unit to enhance optimum satisfaction of customer's online transactions.
- Coordinated meetings between zonal senior managers and cooperate clients to foster customers business and improve account turnover.
- Strategized with Zenith retail team to provide innovative marketing ideas to increase customer base and drive revenue creation by over 50%.
Banking Officer
Oceanic Bank Plc
01.2005 - 12.2006
- Met with Clients to identify and generate new business and negotiate contracts.
- Researched companies and prepared presentations for management and prospective buyers.
- Established Key procedures for teams preparing documentation, models and presentations.
- Contacted potential clients to pursue sales and gather funds.
- Set risk management policies to mitigate bank loans.
- Utilised up-to-date information to make effective decisions governing bank operations.
- Managed cash flow by collecting and depositing payments into bank accounts.
- Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
Fund Transfer Officer
Oceanic Bank
01.2005 - 01.2006
- Initiated, tracked, and verified daily wire requests to move money
- Balanced and uploaded all funds transfer activity to tracking systems
- Reviewed and reconciled funds transfer summary reports
- Monitored major payments and prepared daily investment projection report
- Ensured that depository information on Cash Management System was up to date
- Coordinated depository application process ensuring complete, accurate, and timely processing of all applications and approval notifications
- Served as primary backup for all other funds transfer functions
- Ensured customers' instructions were properly reviewed before processing; ensured all remittances for customers and regulatory agencies were handled within agreed time-frame; ensure daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance, etc;
- Maintained proper records of funds transfer transactions; ensured maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc.)
- Ensured operational efficiency within branch in line with banking regulations/regulatory requirements
- Updated, monitored and maintained proper accounting records and documentation of branch transactions
- Prevented fraud and irregularities and safeguarded assets of bank
- Coordinated various Operations Units of branch, to ensure achievement of stated turnaround times for products/services
- Reviewed Incoming/Outgoing clearing cheques to ensure timely/proper booking of same, in conformity with Clearing/Bank's procedure
- Ensured timely posting of customers' funds transfer requests.
Education
Doctor of Business Administarion - DBA
Universitat International Valenciana-VIU
CBN E-Form M -
CBN
Training - Anti-Money Laundering Training. Fraud and Policy Awareness Training. E-Business Training / Refresh
Enugu State Science and Technology
Master of Science - M.Sc Finance
Universitat International Valenciana-VIU
10-2024
Diploma in Christian Education And Church Administ
Rhema Bible College Nigeria
Lagos, Nigeria09-2024
Certification - ICP-APM
ICAgile
Texas11-2022
Certification - Scrum Master
Scrum Inc
Texas11-2022
Certification - Product Owner
Scrum Inc
Texas 11-2022
MBA - MBA
Ladoke Akintola University
09.2013
Bachelor of Science - Chemical Engineering
Enugu State University of Science and Technology Enugu
2003
Skills
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, MS Project
- Exceptional interpersonal communication
- Customer relationship management software (CRM)
- Operational risk, sustainability, environmental and social risk management
- Business continuity management
- Account Management
- Outstanding customer service and performance management
- Inspiring team leader
- Project Management
Accomplishments
- Work, marketing of the bank's products and meeting targets
- Always focusing on underlying issuesand considering options towards setting and achieving goals
- On the job training of new staff to ensure the standards of the bank in excellent customer servicedelivery is achieved
- Coordination of the branch's biweekly in-house training
- Complete update of Know Your Customer (KYC) details of customers as directed by CBN
- Good knowledge of the financial environment and the opportunity to observe a comprehensive range offinancial procedures and helping to build more quality relationships for the bank, gaining competitiveedge and retaining customers of the bank
- Increased deposit base as a marketing head from N2.9BN to N5.07BN with a total liability growth from
- N4.912BN to over N8.9BN, about 203% achievement of the target within a period of 6 weeks
Languages
English
Full Professional
Timeline
Marketing, Commercial Bank
Zenith Bank PLC
09.2024 - Current
Assistant Manager
Zenith Bank Plc
01.2007 - 08.2024
Banking Officer
Oceanic Bank Plc
01.2005 - 12.2006
Fund Transfer Officer
Oceanic Bank
01.2005 - 01.2006
CBN E-Form M -
CBN
Training - Anti-Money Laundering Training. Fraud and Policy Awareness Training. E-Business Training / Refresh
Enugu State Science and Technology
MBA - MBA
Ladoke Akintola University
Bachelor of Science - Chemical Engineering
Enugu State University of Science and Technology Enugu
Doctor of Business Administarion - DBA
Universitat International Valenciana-VIU
Master of Science - M.Sc Finance
Universitat International Valenciana-VIU
Diploma in Christian Education And Church Administ
Rhema Bible College Nigeria
Certification - ICP-APM
ICAgile
Certification - Scrum Master
Scrum Inc
Certification - Product Owner
Scrum Inc
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