Eavin Ketty
Kitchener
Summary
Dynamic professional with extensive experience, specializing in employee training and development with a strong focus on safety compliance. Demonstrated success in conflict resolution and customer service, leading to improved team performance and satisfaction. Skilled in data analysis and market research, contributing to strategic enhancements and collaboration across diverse teams.
Overview
2
2
years of professional experience
Work History
Customer Relation Associate - PRESTO Back Office
HGS
Waterloo
10.2025 - Current
- Handled customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Resolved customer complaints with empathy and effective communication techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Applied problem-solving skills to swiftly resolve customer issues, improving overall customer satisfaction.
- Operated as back office agent, focusing on CRM, client portals, and DAX to enhance customer interactions.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Coordinated with other departments to address complex customer issues promptly.
- Conducted training sessions for new agents to enhance their skills.
Robotic Welder /Production Material Handler
Polycon
Guelph
03.2025 - 06.2025
- Operated robotic welding machines, achieving precise welds on metal components to meet production specifications.
- Monitored welding processes, ensuring quality control and strict adherence to safety standards.
- Inspected finished welds for defects, confirming compliance with specifications to maintain high-quality output.
- Adhered to company policies regarding safety protocols and environmental regulations.
- Coordinated with team members to ensure timely completion of projects.
Supervisor
Shell
Milton
01.2024 - 03.2025
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Guided subordinates on job duties and responsibilities to enhance team performance.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted training sessions on workplace safety regulations, ensuring all staff compliance.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
Education
Diploma - Business/Commerce
Conestoga College
Kitchener, ON12-2024
Bachelor of Arts - Psychology
St.Joseph's
Bangalore, India09-2023
Skills
- Customer relationship management
- Customer engagement
- Customer feedback analysis
- Conflict resolution
- Quality assurance
- Process improvement
- Time management
- Multitasking
- Team collaboration
- Data analysis
- Technical troubleshooting
- Computer skills
- Effective communication
- Problem solving
- Calm under pressure
- Employee training
Timeline
Customer Relation Associate - PRESTO Back Office
HGS
10.2025 - Current
Robotic Welder /Production Material Handler
Polycon
03.2025 - 06.2025
Supervisor
Shell
01.2024 - 03.2025
Diploma - Business/Commerce
Conestoga College
Bachelor of Arts - Psychology
St.Joseph's