Easton Bee
Thornhill,ON
Summary
I am a highly outgoing and qualified sales and customer service representative with over 7 years of combined experience. I bring commitment, personality and care to the clients and customers I serve and the teams I work for as I continue to pursue new opportunities for growth and career advancement.
Overview
6
6
years of professional experience
Work History
Customer Account Specialist and Collections
TD Canada Trust
09.2022 - Current
- Secure on-time payments and collect on delinquent accounts with tailored payment plans.
- Evaluate customers' potential needs to make appropriate recommendations.
- Negotiate payment arrangements and provide solutions to help customers improve their financial situation.
- Adhere to exceptional standards of quality and service as well as all compliance requirements.
Assistant Store Manager
Takeoff Cannabis
07.2021 - 08.2022
- Managed opening and closing procedures and recommends changes to enhance efficiency of daily activities.
- Assisted customers in finding products to suit their needs with a primary focus on maintaining customer loyalty.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Verified inventory counts remained within monthly tolerance levels and adjusts for any discrepancies.
Counter Server
Stewart Carroll Quality Meats
07.2019 - 07.2020
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Maintained sanitation of store by mopping and sweeping floors, washing counters and disposing of trash.
- Demonstrated knowledge and applied proper food handling standards.
Inbound Sales Representative
Aurum Window Cleaning
03.2018 - 06.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Cross-trained and backed up other customer service managers.
- Upsold other available services to increase sales and hit weekly targets.
Education
High School Diploma -
Thornhill Secondary School
Thornhill, ON06.2018
Skills
- Financial acumen
- Data entry and maintenance
- Customer relationship management
- Sales
- Staff management
- Merchandising
- Problem-solving abilities
- Team collaboration
Languages
English
Native or Bilingual
Timeline
Customer Account Specialist and Collections
TD Canada Trust
09.2022 - Current
Assistant Store Manager
Takeoff Cannabis
07.2021 - 08.2022
Counter Server
Stewart Carroll Quality Meats
07.2019 - 07.2020
Inbound Sales Representative
Aurum Window Cleaning
03.2018 - 06.2019
High School Diploma -
Thornhill Secondary School
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