E.Ashley Dupuis
Edmonton,AB
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
6
6
years of professional experience
Work History
Youth Diversion Worker
YMCA
10.2022 - 05.2025
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
Administrative Assistant
CDI College
03.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Reception
Dunrite Express
01.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
No Degree - Addictions & Mental Health
Sundance College
Edmonton, AB06-2021
High School Diploma -
Edward Milne Community School
Edmonton, AB06-2007
Skills
- Customer service
- Problem-solving
- Attention to detail
- Youth supervision
- Positive reinforcement
- Social skill development
- Program planning
- Emotional support
- File organization
- Multi-line phone operation
- Appointment setting
Languages
English
Native or Bilingual
Timeline
Youth Diversion Worker
YMCA
10.2022 - 05.2025
Administrative Assistant
CDI College
03.2021 - 09.2022
Reception
Dunrite Express
01.2019 - 04.2020
No Degree - Addictions & Mental Health
Sundance College
High School Diploma -
Edward Milne Community School
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