Hemant Kumar
Tignish,PE
Summary
Dynamic Security Officer with a proven track record at Garda Security, adept at incident reporting and CCTV surveillance. Recognized for superior customer service and complex problem-solving skills, effectively reducing escalation rates through proactive communication. Detail-oriented and committed to ensuring safety and security while fostering strong relationships with clients.
Overview
1
1
Certification
Work History
Security Officer
Garda Security
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Implemented access control procedures to manage entry and exit points effectively.
- Responded to emergency situations with appropriate protocols to mitigate risks.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Collaborated with law enforcement during incidents to support investigations and resolutions.
Customer Escalation Specialist
IO Solutions Call Center
- Resolved customer escalations by analyzing issues and providing timely solutions.
- Collaborated with cross-functional teams to enhance customer satisfaction processes.
- Documented customer interactions and feedback for process improvement initiatives.
- Actively monitored ticketing system to ensure prompt follow-up on escalated cases.
- Trained new team members on escalation protocols and best practices.
- Fostered relationships with key clients to understand their needs and expectations.
- Implemented strategies to reduce escalation rates through proactive communication.
- Streamlined communication processes for better team coordination and faster issue resolution.
Education
Web Design And Programming -
College CDI
Montreal, QCSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- CCTV surveillance
- Complex Problem-solving
- Relationship building and management
- FLUENT IN LANGUAGE
Languages
English
Full Professional
French
Limited Working
Certification
CPR
FIRST AIDE
CLASS 5 driving licence
Timeline
Security Officer
Garda Security
Customer Escalation Specialist
IO Solutions Call Center
Web Design And Programming -
College CDI
Similar Profiles
Mountari YarkMountari Yark
Security Officer at Garda SecuritySecurity Officer at Garda Security
Tyrus JohnsonTyrus Johnson
Security Officer at Garda SecuritySecurity Officer at Garda Security
Sohail PanjwaniSohail Panjwani
Front Desk/Securiry Officer at Garda SecurityFront Desk/Securiry Officer at Garda Security
LAKHAN KUMARLAKHAN KUMAR
Customer Escalation Specialist at IOSCustomer Escalation Specialist at IOS
Sarah GaudetSarah Gaudet
RusticWoodWorks at Owner Operator IndependentRusticWoodWorks at Owner Operator Independent