Summary
Overview
Work History
Education
Skills
Affiliations
Extracurricular Activities
Accomplishments
Timeline
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Eashin Arafat Jihad

Waterloo,Canada

Summary

Results-driven Administrative and Customer Service Professional with extensive experience in office support and client relationship management. Proficient in Microsoft Office, data entry, and record management, leading to streamlined operations. Demonstrates exceptional communication and problem-solving skills, effectively addressing client inquiries while managing multiple priorities in a fast-paced environment. Committed to promoting equity, diversity, and inclusion through outstanding service delivery and community engagement initiatives.

Overview

3
3
years of professional experience

Work History

Business Director

JsdShopping
Bandar Seri Begawan, Brunei Darussalam
09.2023 - Current
  • Identified new opportunities through comprehensive market research.
  • Enhanced operational efficacy by integrating POS and digital inventory systems.
  • Implemented strategic planning for team alignment, resulting in higher quarterly revenue.

Cashier/Server

The Melting Spot: Dessert Restaurant
Brantford, Canada
05.2024 - 08.2024
  • Processed customer payments, and served ice cream and desserts.
  • Facilitated guest assistance and maintained high service standards.
  • Sustained orderly environment for stock and work area.
  • Replenished inventory to maintain uninterrupted supply availability.

Accountant

Riaz Sdn Bhd
, Brunei Darussalam
09.2022 - 08.2023
  • Managed daily accounting operations, including financial reporting, accounts payable/receivable, and budget analysis
  • Improved bookkeeping processes by using a digital ledger system, reducing errors
  • Assisted in preparing quarterly financial statements and reports for tax report and annual return

Cashier/Server

The Coffee Bean & Tea Leaf
, Brunei Darussalam
09.2022 - 04.2023
  • Processed customer orders and payments accurately using the POS system
  • Provided excellent customer service and promoted upselling to boost sales
  • Maintained cleanliness and organization of the cashier station

Sales Assistance

Shahi Jaya
, Brunei Darussalam
04.2022 - 07.2022
  • Oversaw inventory control processes to ensure optimal stock availability.
  • Executed transaction handling and maintained exact sales records through a digital inventory database.
  • Contributed to promotional efforts aimed at driving sales growth.

Education

Bachelor of Science - Computer Science

Wilfrid Laurier University
12-2026

KCB Diploma in Business - Business Management

Lakshmana College of Business
08.2023

Foundation in Science - Science

Mahsa University
04.2023

Skills

  • Administrative Support
  • Microsoft Office
  • Excel spreadsheet
  • Digital inventory system
  • Visual Studio Code
  • Eclipse
  • Reception and Front Desk
  • Microsoft Office (Word, Excel, Outlook)
  • Data Entry and Record Management
  • Business Management
  • Problem Solving
  • Financial Transaction Management
  • Customer service
  • Teamwork and collaboration
  • Equity, Diversity, and Inclusion
  • Sales service

Affiliations

WeatherApp – Java-Based Real-Time Weather Application

  • Developed a GUI-based weather application in Java using the OpenWeather API to fetch real-time data.
  • Implemented asynchronous API calls, JSON parsing, and error handling for seamless data retrieval.
  • Designed an interactive UI with dynamic updates for temperature, humidity, and weather conditions.

Inventory Management System – Terminal-Based Application

  • Created a command-line inventory management system for adding, removing, and updating items efficiently.
  • Implemented file handling, data persistence, and object-oriented design for scalability.
  • Integrated exception handling and batch processing to ensure data integrity and smooth user interaction.

Extracurricular Activities

Wilfrid Laurier University:

Director of Events Bangladesh Student Association 

  • Plan, organize, and execute cultural and social events to engage students and promote Bangladeshi heritage.
  • Coordinate internal meetings to streamline event planning, delegate tasks, and ensure seamless execution.
  • Collaborate with university departments and external partners to secure venues, sponsorships, and resources.

Eco Hawk 

  • Actively participate in eco-friendly initiatives such as campus cleanups, tree planting, and sustainability campaigns.
  • Promote environmental awareness and responsible practices among students and faculty.
  • Support university-led green initiatives to create a more sustainable campus environment.

Hawk Walk

  • Provide safe walking services for students traveling alone at night to ensure security and peace of mind.
  • Work collaboratively with team members to respond to requests and patrol designated routes.
  • Foster a supportive and secure campus environment by assisting students in need of an escort.

Accomplishments

  • Academic Distinction Scholarship: Wilfrid Laurier International College

Timeline

Cashier/Server

The Melting Spot: Dessert Restaurant
05.2024 - 08.2024

Business Director

JsdShopping
09.2023 - Current

Accountant

Riaz Sdn Bhd
09.2022 - 08.2023

Cashier/Server

The Coffee Bean & Tea Leaf
09.2022 - 04.2023

Sales Assistance

Shahi Jaya
04.2022 - 07.2022

Bachelor of Science - Computer Science

Wilfrid Laurier University

KCB Diploma in Business - Business Management

Lakshmana College of Business

Foundation in Science - Science

Mahsa University
Eashin Arafat Jihad