Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

EASHAN GULZAR

Burnaby,BC

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Agent

Harrison Lake Hotel
02.2025 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.

Restaurant Team Member

Obanhmi
06.2024 - 09.2024
  • Used proper techniques to prepare food and ingredients.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.

Education

Diploma - Marketing

Vancouver Community College
Vancouver, None
12-2025

High School Diploma -

Moscrop Secondary School
Burnaby, BC
06-2022

Skills

  • Room assignments
  • Registration processing
  • Credit and cash payments
  • Safety and security procedures
  • Guest services
  • PMS/POS Systems
  • Office 365

Languages

English
Full Professional

Certification

Standard first aid withe cpe-aed

Food Safety

Timeline

Front Desk Agent

Harrison Lake Hotel
02.2025 - Current

Restaurant Team Member

Obanhmi
06.2024 - 09.2024

Diploma - Marketing

Vancouver Community College

High School Diploma -

Moscrop Secondary School

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EASHAN GULZAR