Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eashal Yaqoob

Kitchener,ON

Summary

Empathetic and solutions-oriented professional with a strong foundation in communication and customer service, backed by hands-on experience in fast-paced, client-focused environments. Proven ability to resolve issues efficiently, process financial transactions accurately, and keeping a positive and professional atmosphere even under pressure. Skilled in front-desk operations, POS systems, and conflict resolution, with a track record of enhancing customer satisfaction and loyalty. Fluent in English, Urdu, and Hindi, and WHMIS certified, bringing a commitment to workplace safety, alongside excellent service delivery. Ready to bring my dedication, reliability, and a customer-first mindset to a bank setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host

Fit4Less
Cambridge
05.2024 - 04.2025
  • Provided great customer service, ensuring every member had a positive experience.
  • Confidence in conflict resolution/problem-solving to diffuse challenging situations/customers.
  • Promoted and sold Black card memberships by highlighting key benefits to customers, resulting in increased membership sales.
  • Handle front-desk operations including answering phones, managing appointments, updating client accounts, and processing payments via POS system.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Cleaned and sanitized the workplace thoroughly.
  • Used the POS system to sell gym fast passes, tanning products, and key cards, helping improve customer service and boost sales.

Crew Member

Dairy Queen
Kitchener, ON
06.2021 - 06.2023
  • Delivered excellent customer service in a fast-paced environment, ensuring a positive customer experience.
  • Confidently resolved customer concerns and complaints, maintaining professionalism and empathy at all times.
  • Prepared and served food quickly and accurately, demonstrating strong attention to detail.
  • Collaborated with team members to manage inventory and restock items efficiently.

Receptionist

Xtreme Car Rentals
Kitchener
09.2020 - 12.2022
  • Welcomed customers and helped them with bookings, questions, or concerns.
  • Resolve customer complaint or answer customer' questions regarding policies and procedures.
  • Answer phone calls and give information to customers, take messages or transfer calls to appropriate individuals.
  • Handled rental agreements, processed payments, and conducted vehicle inspections, ensuring accuracy and compliance.
  • Calculate and quote charges for service such as long-distance destinations.
  • Helped keep records accurate and followed up on overdue returns or payment issues.
  • Processed payments, deposits, and pre-authorizations while maintaining accuracy and confidentiality with client financial data.

Education

Honours Bachelor of Arts - Communication Studies

Wilfrid Laurier University
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Skills

  • Multilingual
  • Team collaboration
  • Customer satisfaction
  • Customer service
  • Adaptability
  • Conflict resolution

Certification

WHMIS Certified

Languages

  • English
  • Urdu
  • Hindi

Timeline

Host

Fit4Less
05.2024 - 04.2025

Crew Member

Dairy Queen
06.2021 - 06.2023

Receptionist

Xtreme Car Rentals
09.2020 - 12.2022

Honours Bachelor of Arts - Communication Studies

Wilfrid Laurier University

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Eashal Yaqoob