Earika Goyal
Waterloo,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Software Engineer II
Alert Labs Pvt. Ltd.
11.2022 - Current
- IAM Solution Installation & Configuration, Hadoop and Apache Tomcat installations.
- Project Coordination: Chevron, Nokia, BEPC, ITC, responding to critical issues, and one to one client interaction regarding issues.
- Proficient in setting up connectors including LDAP, CCURE9000 facilitating provisioning/deprovisioning and identity/access management.
- Expertise in integrating physical and logical security systems, ensuring smooth workflow design and reconciliation job scheduling.
- Database Knowledge: Oracle 11g/12c, SQL Server 2008 R2/2012, and MySQL, enabling effective deployment on various web servers.
- Cross-Functional Collaboration effectively with QA, Product, Development, and Customer Success teams
- Coordinated deployments of new software, feature updates and fixes.
Subject Matter Expert
Tech Mahindra
07.2016 - 11.2021
- Handling AT&T process – Team leading independently with great performance
- Completing all the required quality parameters and client requirements
- Providing business-clients with efficient support – Responding to emails, and in-person requests, chat rooms, tickets (AOTS Remedy tool)
- Providing post deployment support to AT&T for the upgrades/changes/enhancements done on production (Live) Environment
- Analyzing and investigating defects, faults and tracing them till final resolution
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Closed 95% of trouble tickets on the first call without escalation
- Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, and more
- Achieved a user satisfaction rating of 4.9/5
- Consistently logged and monitored ticket status to ensure fast, quality resolution of every possible issue
- Acknowledge and resolve the issues of the users, CM’s, and the Client’s issue.
Education
Post-Degree Certificate - Information Technology Business Analyst
Conestoga College
Waterloo, ON04.2024
Computer Science/Bachelor of Technology - Computer Science
Punjab Technical University
India05.2016
Skills
- Identity Access management(IAM, PIAM)
- MS-SQL, Oracle SQL
- Linux, Unix
- Incident Management Tools: AOTS(BMC Remedy), AOTS
- Office Tools: MS Office
- Visio, Tableau, WBS, Gantt Chart, PowerBI
- Troubleshooting and resolution
- Agile Methodologies
- Risk Assessment
- Software Development Life Cycle (SDLC)
- Tomcat, WAS(WebSphere Application Server)
Projects
- AT&T – BBNMS – LS/SE/CMI
- Nokia
- Chevron
- ITC
- BEPC
Languages
English
Full Professional
Timeline
Software Engineer II
Alert Labs Pvt. Ltd.
11.2022 - Current
Subject Matter Expert
Tech Mahindra
07.2016 - 11.2021
Post-Degree Certificate - Information Technology Business Analyst
Conestoga College
Computer Science/Bachelor of Technology - Computer Science
Punjab Technical University
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