Mohammed Idris
Calgary,Canada
Overview
7
7
years of professional experience
Work History
Haskayne Propel Business Project
Mae
01.2025 - Current
- Conducted a comprehensive competitive analysis of dealership sales enablement and customer experience platforms, identifying key trends, opportunities, and threats.
- Developed a competitive matrix comparing industry players across features, pricing, and market positioning to highlight Mae’s differentiation.
- Researched industry trends, partnerships, and emerging threats, providing actionable insights for product and business strategy.
- Identified gaps in competitor offerings, providing a roadmap for Mae to capitalize on market opportunities.
Laboratory Technician
AGAT
12.2022 - 07.2024
- Analyze samples mainly by HPLC instrument, integrate results, and report findings to clients
- Maintain a daily log of weight balance, oven, fridge and other machinery in laboratory
- Put in stock orders for depleted supplies
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Collaborated and coordinated with teammates to complete projects with clients
- Calibrated and maintained instruments to keep equipment fully operational
- Documented information by maintaining daily logs and equipment record books
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Prepared reagents and solutions following standard laboratory formulas and procedures
- Completed quality documents and input and saved quality data in appropriate locations
- Performed routine lab and department maintenance to keep area clean and orderly
Customer Service Order Picker
The Home Depot
05.2018 - 12.2022
- Described product and service details to customers to provide information on benefits and advantages
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Collaborated with team to fulfill orders
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
Education
Master of Management - undefined
University of Calgary
Calgary, AB05.2025
Bachelor of Sciences - Natural Sciences in Chemistry And Mathematics
University of Calgary
Calgary, AB06.2022
Skills
- Teamwork: Very experienced in collaborating with diverse teams to complete a common goal High communication skills to ensure the project is effectively completed
- Customer Service: 4 years experience assisting, escalating, and navigating customers with orders, billing, and product information issues
- Product Information: 4 years of experience applying product and material information to creating customer orders
- Time Management: Experience in working in fast-paced environments to complete projects for clients and fulfill orders on time Can manage time around strict deadlines to ensure tasks are done effectively
- Strong Technical Foundation: Take a very hands-on approach to problems Thrive in high-pressure and demanding situations revolving around projects with clients with set deadlines
Hobbies and Interests
- Football
- Soccer
- Basketball
- Geography
- Gaming
Timeline
Haskayne Propel Business Project
Mae
01.2025 - Current
Laboratory Technician
AGAT
12.2022 - 07.2024
Customer Service Order Picker
The Home Depot
05.2018 - 12.2022
Master of Management - undefined
University of Calgary
Bachelor of Sciences - Natural Sciences in Chemistry And Mathematics
University of Calgary
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