Jyotika Jyotika
Guelph,ON
Summary
Aspiring hospitality professionals eager to build career in the hospitality industry
Service-oriented professional with background in guest service roles. Have consistently demonstrated strong communication skills, problem-solving abilities and knack for maintaining guest satisfaction. Proven track record of fostering positive relationships with guests, enhancing company reputation with exceptional service. Skilled in using hotel management software to streamline operations and improve efficiency.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonalds
01.2024 - Current
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Provided coaching and mentoring to employees.
Customer Service Representative
Amazon
02.2021 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Sales Associate
Fairmont Royal York
09.2020 - 01.2021
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Maintained daily records of all transactions, including payments and cancellations.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
Crew Member
Indigo Airlines
01.2018 - 07.2018
- Served in flight meals, ensuring passengers satisfaction and timely service.
- Assisted passengers with requests, enhancing overall flight experience.
- Provided support during emergencies, contributing to safety protocols.
- Instructed passengers on emergency evacuation procedures, ensuring compliance.
Server
JW Marriott
01.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Hospitality And Tourism Management
Centennial College of Applied Arts And Technology
Scarborough, Toronto 05.2021
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Smart serve
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
Smart serve
Food handling
First aid
Timeline
Crew Trainer
McDonalds
01.2024 - Current
Customer Service Representative
Amazon
02.2021 - 12.2023
Front Desk Sales Associate
Fairmont Royal York
09.2020 - 01.2021
Crew Member
Indigo Airlines
01.2018 - 07.2018
Server
JW Marriott
01.2017 - 01.2018
Hospitality And Tourism Management
Centennial College of Applied Arts And Technology