YULIIA BERENHOLTS
Barrie,ON
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products.
Overview
18
18
years of professional experience
Work History
Sales Assistant
Walking On A Cloud
05.2023 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person.
Receptionist
Modern Sales Company
05.2023 - 05.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Merchandiser
Shoppers Drug Mart
03.2023 - 03.2023
- Organized and maintained displays to achieve clean and appealing product layouts
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Conference Assistant
Hotel Bakkara Plus
06.2021 - 09.2021
- Practical experience in Opera hotel reservation system
- Handled day-of preparation to coordinate smooth start and end to each conference
- Validated parking for guests and visitors
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
Reservation Agent
AviaContact
11.2018 - 04.2019
- Outsourced service air tickets and provided on-line reservations working in GDS Amadeus
- Provided customers with information about availability and pricing.
Airline Reservation Agent
TAL Aviation
03.2018 - 11.2018
- Of Adria Airways Airlines offices in Ukraine
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Hotels Reservation Manager
Air Travel Ukraine Ltd
03.2010 - 03.2018
- Practical experience in airline and hotel reservation systems GDS (Amadeus, Galileo, Sabre)
- Experience in accreditation office as IATA Agent, working in BSP System ( Billing and Settlement Plan)
- Provided travel services for clients and corporations (consulting, organization and booking travel, booking tickets and hotels at the most favorable rates, coordination of contract terms, invoicing, accounting)
- Maintaining long-term relationships with customers
- Experience in cooperation with foreign partners, concluding agreements with foreign tour operators and airlines
- Working with accreditation of the company's branches (obtaining licenses and permits in public authorities) (State Aviation Administration, IATA)
- Seasonal visiting with inspection tours, hotels orientation in the following countries: Turkey, Egypt, Greece, UAE, Spain, Portugal, Montenegro, Cyprus, France, Italy, Slovakia, Bulgaria, Austria, Czech Republic, Hungary, Poland, Georgia, Sri Lanka, India, Maldives Island, Dominican Republic, Thailand.
Reservation Air Tickets Agent
Avionika Aviatour
12.2005 - 03.2010
- Practical experience in airline reservation system (Amadeus, Galileo)
- Experience in accreditation office as IATA Agent, working in BSP System ( Billing and Settlement Plan)
- Financial reporting and accounting
- Creating own product and promotion in the tourism market
Education
Bachelor of Science - Marketing
University of Business And Law
Dnipro, Ukraine06.2004
Skills
- Positive attitude and punctuality
- Good communication skills
- Organized and attention to details
- Ability to provide professional customer service
- Flexibility with work hours, able to work weekdays and evening
- Computer skills: Microsoft Word, Excel, Outlook, Power Point, Mail Chimp
Timeline
Sales Assistant
Walking On A Cloud
05.2023 - 06.2023
Receptionist
Modern Sales Company
05.2023 - 05.2023
Merchandiser
Shoppers Drug Mart
03.2023 - 03.2023
Conference Assistant
Hotel Bakkara Plus
06.2021 - 09.2021
Reservation Agent
AviaContact
11.2018 - 04.2019
Airline Reservation Agent
TAL Aviation
03.2018 - 11.2018
Hotels Reservation Manager
Air Travel Ukraine Ltd
03.2010 - 03.2018
Reservation Air Tickets Agent
Avionika Aviatour
12.2005 - 03.2010
Bachelor of Science - Marketing
University of Business And Law
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