JENNIFER BINDOO
Whitby,Canada
Summary
Actively seeking an intellectually stimulating opportunity in the Public Sector to leverage and apply my transferable experience in the Banking sector, techsavvy attitude, and passion for working on challenging administrative support tasks requiring high attention to detail, customer-centric & analytical skills.
A versatile, enthusiastic, and detail-driven professional with 13+ years of expertise handling a wide range of administrative matters, from procurement, to finance, IT, records management, and facilities management.
Takes great pride in ensuring best-in-class, timely administrative support. Fast learner with a positive attitude and impeccable attention to detail; proficient in reviewing and controlling documents, data, standard office practices and procedures, records, and proofreading. Brings an unwavering commitment to driving administrative excellence and going the extra mile.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
18
18
years of professional experience
Work History
Manager
TD Canada Trust
01.2021 - Current
- Champions a seamless, memorable, and comprehensive customer service by embodying the Legendary Experience Index attributes, ensuring timely and compliant document preparation while referring appropriate business to partners; recognized for driving customer satisfaction & loyalty
- Performs diverse administrative tasks including data preparation, research, reconciliation, and document control, ensuring accuracy and adherence to regulations and procedures; manages administrative support, handling complex information flows & urgent files to streamline division operations
- Spearheads & mentors a high-performing, compliant team, ensuring adherence to industry codes, policies, and procedures while minimizing risk
- Leads coaching for the team on implementing the TD Way, driving legendary customer experiences through needs-based conversations & strategies
- Provides comprehensive support as valued informational & administrative resource, carrying out research & strategic projects, and drafting formatting, proofreading, and sending external correspondence in alignment with standard guidelines
- Organizes daily appointments and activities, delegates tasks to administrative scheduler, and facilitates business meetings with accuracy
- Coordinates project plans, manages deliverables, and effectively communicates financial information using appropriate tools & resources
- Supervises, trains, and schedules assigned staff, verifying their work for accuracy and compliance
Personal Banking Associate
TD Canada Trust
01.2019 - 01.2021
- Performed independent & specialized administrative tasks, including research, reconciliation, and coordination of key documentation & processes
- Prepared and processed confidential documents such as manuals, policies, and orientation materials, ensuring attention to detail and discretion
- Ensured efficient and accurate document preparation and processing in alignment with established policies and procedures
- Demonstrated a strong commitment to customer satisfaction and financial integrity by embodying LEI attributes, addressing customer concerns, and reporting relevant matters to team members or partners with utmost confidentiality and accuracy
- Mitigated risk by adhering to KYC, KYT procedures, and industry codes of conduct, staying informed of emerging issues and regulations
- Collaborated with corporate executives, coordinating activities across the organization and maintaining cohesion
- Demonstrated strong compliance awareness by reporting suspicious transactions and handling customer concerns with empathy and confidentiality
- Supported branch administration by forecasting cash flow, balancing accounts, and collaborating with financial compliance
- Pursued professional and personal development through learning tools and active participation in meetings and coaching sessions
- Proficiently operated computers and utilized a variety of desktop applications and corporate systems
Customer Service Representative
TD Canada Trust
01.2014 - 01.2019
- Played a pivotal role in completing branch administration tasks accurately and promptly, providing seamless administrative support
- Executed various financial transactions, such as deposits, withdrawals, bill payments, and account transactions, with precision and efficiency
- Resolved customer issues with discretion and tact, escalating matters when necessary to ensure appropriate conflict resolution
- Pursued professional & personal growth objectives through capitalizing on learning resources & active participation in meetings & coaching sessions
- Conducted start-of-day cash-flow forecasting and end-of-day balancing while ensuring strict adherence to financial compliance standards
- Made significant contributions to achieving branch business objectives by surpassing individual sales and referral targets
- Provided expert guidance on products & services, identified sales opportunities, and referred customers to appropriate team members or partners
Assistant Manager
Cineplex
01.2007 - 01.2014
- Earned multiple promotions from Team Member to Team Leader/Trainer, to Assistant Manager; one of 8 candidates selected across Canada to open a new theatre in Winnipeg; integral in training new & existing staff, developing facilitator, training, leadership, communication, and administrative skills
Education
Bachelor's Degree (Honors) - Criminology
York University
01.2012
Skills
- Managing Schedules and Calendars
- Communication
- Influencing
- Scheduled Meetings
- Screened Customers
- Interpersonal Skills
- Multi-Tasking
- Active Listening
- Presentation Skills
- Facilitation Skills
- Problem Solving
- Attention to Detail
- Microsoft Office Suite
- WebEx
- MS Teams
- Cisco
- Video Conferencing
- Coaching
- Mentoring
- Research & Analysis
- Staff Coordination
- Training
- Document Control
- Record Management
- Regulatory Compliance
- Cash Handling
- Budget Administration
- Event Coordination
- Conflict Resolution
- Customer Service Excellence
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Additional Information - Travel Availability
Able to travel as required.
Personal Information
Hobbies: American Sign Language (ASL): learnt in under two years (intermediate level); currently participates in teaching the deaf & hard of hearing the bible. This has also allowed me to assist deaf customers at my current employment and build connections and spread awareness about assisting the deaf., Music: plays the saxophone, steel pan, and clarinet., Travelling: actively trying to expand my horizons by exploring new cultures and cuisines., Animal lover: fascinated by wolves, horses, turtles and parrots in particular
Timeline
Manager
TD Canada Trust
01.2021 - Current
Personal Banking Associate
TD Canada Trust
01.2019 - 01.2021
Customer Service Representative
TD Canada Trust
01.2014 - 01.2019
Assistant Manager
Cineplex
01.2007 - 01.2014
Bachelor's Degree (Honors) - Criminology
York University