Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Generic

Hana Kmeyha

Montréal,QC

Summary

Experienced professional with expertise in project management, quality assurance, and client relations. Proven ability in working with teams, improving processes. Transitioning to digital marketing, ready to apply analytical skills and a passion for digital strategies to drive organizational growth

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Project Manager

Montréal Heart Institute
05.2023 - 01.2024
  • Lead cross-functional teams in planning, executing, and monitoring projects to ensure on-time delivery and adherence to quality standards.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.

Quality Assurance Associate

AltaSciences Screening
02.2022 - 09.2022
  • Ensured compliance with Standard Operating Procedures (SOPs) by meticulously verifying phases of clinical studies.
  • Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
  • Mentored junior team members on best practices within the realm of quality assurance, cultivating a strong foundation for future success.

Client Relations Associate

Spa William Gray
08.2021 - 05.2022
  • Coordinated agendas, scheduled appointments, and orchestrated employee schedules to enhance operational efficiency.
  • Coordinated with various departments to ensure seamless delivery of products or services, resulting in satisfied clients who felt well-supported throughout their journey with the company.
  • Informed customers of promotions to increase sales productivity and volume.

Banking Relations Associate

Bank of Montréal
05.2021 - 08.2021
  • Handled an average of 75-100 inbound calls daily, providing stellar customer service in a dynamic call center environment.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Sales Consultant

Sports Experts
02.2021 - 05.2021
  • Ensured top-tier customer service, significantly contributing to a favorable shopping experience.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

Certificate - Digital Marketing

York University
Toronto, ON
07.2024

Bachelor of Science - Biology

University of Montréal
Montréal, QC
2022

Skills

  • Analytics
  • Microsoft Excel
  • Leadership
  • Meeting Coordination
  • Project Reporting
  • Project monitoring

Personal Information

Title: ASPIRING DIGITAL MARKETER

Languages

French
Professional Working
English
Professional Working

Certification

  • HubSpot Marketing Hub Software
  • Google Ads Search Certification
  • Google Analytics

Timeline

Assistant Project Manager

Montréal Heart Institute
05.2023 - 01.2024

Quality Assurance Associate

AltaSciences Screening
02.2022 - 09.2022

Client Relations Associate

Spa William Gray
08.2021 - 05.2022

Banking Relations Associate

Bank of Montréal
05.2021 - 08.2021

Sales Consultant

Sports Experts
02.2021 - 05.2021

Certificate - Digital Marketing

York University

Bachelor of Science - Biology

University of Montréal

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Hana Kmeyha