Bea Castro Leeman
Sarnia,Ontario
Summary
Dynamic professional Thanatologist with experience in supporting individuals. Demonstrated expertise in training and supervising individuals from diverse backgrounds to promote constructive relationships within demanding environments.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Administration/Volunteer
Connect
Sarnia, Ontario
11.2024 - Current
- Provide hospitality and supervision of guests by distributing food, blankets, clothing, and referrals to local social service agencies.
- Offer companionship and mentorship to homeless and marginalized people, fostering an inclusive environment that encourages ongoing engagement.
- Provide administrative support to the Executive Director with tasks such as creating a training manual and creating forms for use in task organization.
Remote Contract Administrative Payroll and Human Resource Contract Employee
Workhorse Staffing Solutions
Grand Ledge, MI
01.2023 - 01.2024
- Recorded weekly payroll hours and maintained Company payroll hours.
- Created invoices for clients, itemizing services provided.
- Posted Jobs on the Workhorse Website and screened resumes. Interviewed and assessed candidates for required skills and position fit. Individuals achieving success, continued to ongoing or permanent positions.
Federal/Provincial Deputy Registration Officer-Casual
Elections Canada and Elections Ontario
Sarnia, ON
02.2022 - 01.2025
- Customer relations services for provincial and federal elections and directed voters to their designated polling stations, easing wait times.
- Ballot tabulation for the federal and provincial elections. Counted each ballot by hand and through electronic systems.
Customer Service Representative/Trainer
Marriott International
Sarnia, ON
01.2017 - 01.2020
- Instructed trainees in Marriott's online reservations systems.
- Monitored attendance, provided in-class supervision, and created training progression reports for supervisors.
- Provided phone etiquette and virtual platform training to assist customers in their travel needs, monitored customer service calls, and gave constructive feedback.
- Prepared and organized training materials and online systems for Customer Service Trainees.
First Aid/First Response Instructor
Canadian Red Cross
Sarnia, ON
01.2013 - 01.2017
- Instructed participants, such as employees from Border Services, Firefighters, chemical plants, social service agencies, and medical personnel in CPR, Standard First Aid, and First Response.
- Prepared and organized classroom and lesson materials and evaluated each trainee for knowledge and competency in practical skills.
- Provided training through demonstrations, lectures, and practical scenarios.
- Supervised participants in practical and written tests for AED, CPR, Standard First Aid, and First Response certification.
- Coached students who struggled with comprehension and test anxiety.
Education
Master of Arts - Thanatology
Tyndale University
09.2022 - 09.2025
Diploma - Doula Studies
Fanshawe College
09.2020 - 05.2022
Associate Degree - Arts, General Studies
Mott Community College
01.1991
Diploma - Emergency Management
Fanshawe College
09.2020 - 05.2022
Skills
- Crisis intervention
- De-escalation
- Recognizing medical emergencies
- Recognizing mental health emergencies
- Working with diverse populations
- Supporting individuals coping with grief
- Supporting individuals coping with bereavement
- Ability to work independently
- Ability to work within a team
- Handling confidential data
- Handling confidential documents
- Handling confidential records
Additional Information - Musician
I play Wooden Flute and have performed for interfaith and non-profit organizations.
Timeline
Administration/Volunteer
Connect
11.2024 - Current
Remote Contract Administrative Payroll and Human Resource Contract Employee
Workhorse Staffing Solutions
01.2023 - 01.2024
Master of Arts - Thanatology
Tyndale University
09.2022 - 09.2025
Federal/Provincial Deputy Registration Officer-Casual
Elections Canada and Elections Ontario
02.2022 - 01.2025
Diploma - Doula Studies
Fanshawe College
09.2020 - 05.2022
Diploma - Emergency Management
Fanshawe College
09.2020 - 05.2022
Customer Service Representative/Trainer
Marriott International
01.2017 - 01.2020
First Aid/First Response Instructor
Canadian Red Cross
01.2013 - 01.2017
Associate Degree - Arts, General Studies
Mott Community College