Vandana Rameshbhai Lodha
Gandhinagar
Summary
Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.
Overview
5
5
years of professional experience
Work History
Team Member (Fraud Analyst)
Bank Of America
07.2021 - 03.2023
- Proactively spotted and investigated suspected check fraud cases, preventing potential losses to valued customers
- Identified weaknesses in fraud control processes and recommended improvements based on trends and investigations
- Monitored fraud across the network and served as a point of contact for issues raised by other team members
- Researched emerging fraud trends by pulling data from our data warehouse and monitored key fraud metrics
- Assisted with the development of our fraud monitoring strategy and identified any potential gaps
- Assisted with the evaluation and development of new external or internal features/signals to improve our fraud detection capabilities
- Acted as a liaison with internal and external partners to support cross-functional fraud prevention initiatives
- Developed and maintained detailed KPI reporting to monitor team performance and transparency
Team Member (Loan Specialist)
Bank Of America
01.2021 - 06.2021
- Reviewed loan applications of small businesses impacted by COVID-19 for the Paycheck Protection Program
- Conducted thorough assessment of applicant documents to determine eligibility and compliance with program requirements
- Analyzed financial statements, payroll records, and supporting documentation to ensure accuracy and adherence to guidelines
- Collaborated with cross-functional teams to verify application information and resolve discrepancies
- Made data-driven decisions to recommend approval or rejection of PPP loans based on established criteria
- Maintained meticulous records of application reviews, ensuring accurate and comprehensive documentation
- Communicated with applicants to clarify information, request additional documentation, and provide updates on application status
- Contributed to streamlined processes by identifying opportunities for efficiency improvements in the review workflow
Junior Bank Officer (Customer Service Representative)
AU Small Financial Bank
09.2020 - 01.2021
- Executed seamless banking transactions and provided exceptional support to walk-in customers, ensuring their banking needs were met promptly and efficiently
- Warmly welcomed customers, delivering a personalized banking experience, and adeptly handled various banking transactions with a focus on customer satisfaction
- Demonstrated expertise in advising customers on digital and self-serve options, streamlining banking processes, and promoting a fast, easy, and simple banking experience with AU
- Engaged customers in needs-based conversations, leveraging a thorough understanding of personal banking and credit card needs to identify opportunities and offer strategic advice
- Contributed to branch business results and enhanced the overall customer experience through effective collaboration within a versatile branch and market team
Jr. Team Member
CHINTAMANI & CO.
06.2018 - 01.2021
- Strategic Planning: Expert in anticipating growth prospects and challenges, providing valuable insights for customer-centric strategies
- Accounting Accuracy: Diligently ensures precision in accounting records, including accounts payable, accounts receivable, and inventory levels
- Payment Processing: Accomplished efficient invoice and payment processing, handling cheque issuance and electronic fund transfers seamlessly
- Financial Analysis: Analyzes financial performance of organizations and sectors, including stocks, bonds, and mutual funds, to guide customers effectively
- Self-Initiative: Demonstrates exceptional self-initiative, motivation, and commitment with robust conceptual knowledge as a junior coordinator
Education
PGDM - Banking And Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2024
PGDM - Banking And Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2023
Bachelor of Commerce - Statistics
GUJARAT UNIVERSITY
INDIA06-2018
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Flexible schedule
- Money handling
Languages
English
Full Professional
Timeline
Team Member (Fraud Analyst)
Bank Of America
07.2021 - 03.2023
Team Member (Loan Specialist)
Bank Of America
01.2021 - 06.2021
Junior Bank Officer (Customer Service Representative)
AU Small Financial Bank
09.2020 - 01.2021
Jr. Team Member
CHINTAMANI & CO.
06.2018 - 01.2021
PGDM - Banking And Finance
Conestoga College Institute of Technology And Advanced Learning
PGDM - Banking And Finance
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Statistics
GUJARAT UNIVERSITY
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