Manish Sood
Grande Prairie,AB
Summary
Dynamic professional with extensive experience in customer service and problem-solving, notably at Circle K. Proven track record of enhancing customer loyalty through empathetic conflict resolution and upselling techniques. Skilled in inventory management and maintaining operational efficiency, consistently achieving high satisfaction rates and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Liquor On The Rocks
03.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Deep knowledge of various spirits, including their production, tasting notes, and pairing suggestions
- Proficient in sales techniques, including upselling, cross-selling, and product knowledge.
- Knowledgeable in relevant regulations and laws pertaining to alcohol sales.
Taxi Driver
Yellow Cab
09.2019 - 02.2021
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Developed strong relationships with repeat clientele through consistent quality service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
Truck Driver
SANDHU AMAR TRUCKING LTD
03.2019 - 09.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Believe in Defensive driving
- Great Mountains/ hills driving experience
- Great backing skills
- Proper Coupling & Un-coupling skills
- Proper Chaining up and down skills as necessary
- Proper Pre-Trip, Post-Trip and On-route inspection skills
- Skills in Air Brake System Inspection of the unit.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Customer Service Representative
Circle K
11.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed inventory data to identify and address stock discrepancies.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
• MELT Program Certificate - Trucking
Northwesteran Polytechnic College
Grande Prairie, AB02-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Store Manager
Liquor On The Rocks
03.2021 - Current
Taxi Driver
Yellow Cab
09.2019 - 02.2021
Truck Driver
SANDHU AMAR TRUCKING LTD
03.2019 - 09.2019
Customer Service Representative
Circle K
11.2018 - 03.2019
• MELT Program Certificate - Trucking
Northwesteran Polytechnic College
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