Janelle Ashley N. McCalla
Scarborough
Summary
To seek employment within an environment that will challenge me further, while allowing me to contribute to continued growth and success of the organization. In addition, to make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience that will provide me with the opportunity to meet and exceed assigned goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practical Nurse, Private Care
Three Angels Senior Home Care
08.2022 - 02.2024
- I worked as a practical nurse
- My duties involved bathing the residents, administering medications to each, and helping with preparing meals
- Basically, attending to their every need
- Ensured medication administration accuracy and safety by maintaining meticulous records and adhering to best practices.
- Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
- Coordinated patient transfers to other facilities.
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
Customer Service Representative
Sutherland Global Solutions
12.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Antilles Gretna Green Business Solutions
02.2020 - 12.2021
- Worked as a Customer Service Representative and I got promoted as an HR Assistant
- In the HR department I was responsible for agents’ files, ensuring that they were all in order, I filed applicants resumes and called them for interview dates
Food Server
Multipet Gas Station
09.2019 - 01.2020
- Worked as a pump attendant and got promoted as cashier and a food server in the food and beverage department, whereby I managed the sales and assisted in preparing daily meals in the restaurant also
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Cashier
Chung Phat Supermarket
06.2018 - 08.2019
- Worked as a cashier to satisfy customers’ needs and wants, in full control of handling all sales and purchases of items throughout the day
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Elegant Affairs Jamaica
01.2016 - 01.2017
- Worked as a member of the youth view awards hype crew and hence an ambassador for the awards shows and its precedent talent show “On the Verge”
Education
Specialist Diploma - Healthcare (Practical Nursing)
Distinction College
Jamaica01.2022
School Leaving Certificate - General Studies
Old Harbor High School
Jamaica01.2015
Skills
- Problem-solving
- Adaptability
- Critical Thinking
- Teamwork
- Organizational Leadership
- Self-motivation
- Sanitization
- Customer Service
- Attention to detail
- Vital signs monitoring
- Catheter care
- Pediatric care
LANGUAGE
English
Full Professional
Hobbies and Interests
Cooking, Listening to music, Reading
Certification
- Topflight Training and security Services LTD
- Level1 – Certified in: Industrial security procedures, Canine handling, First Aid, Unarmed Combat and Public Relations.
- Distinction College
- The UCAS Assured Certificate: City & Guilds
- Health Care Specialist ASSURED
- (Advanced) United Career Assessment Services
Timeline
Practical Nurse, Private Care
Three Angels Senior Home Care
08.2022 - 02.2024
Customer Service Representative
Sutherland Global Solutions
12.2021 - 05.2022
Customer Service Representative
Antilles Gretna Green Business Solutions
02.2020 - 12.2021
Food Server
Multipet Gas Station
09.2019 - 01.2020
Cashier
Chung Phat Supermarket
06.2018 - 08.2019
Elegant Affairs Jamaica
01.2016 - 01.2017
Specialist Diploma - Healthcare (Practical Nursing)
Distinction College
School Leaving Certificate - General Studies
Old Harbor High School
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