Ram Chungh
Surrey,BC
Summary
Communications manager with 17 years in corporate communications, media relations, digital strategy, issues management, and stakeholder relations. Skilled in communication planning, crisis response, and team leadership. Expertise in multi-platform content strategy, KPI assessment, and fostering an inclusive workplace.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager, Internal Communications
Vancouver Fraser Port Authority
06.2023 - Current
- Developed strategic internal communication plans to support organizational changes, enhance recruitment efforts, and boost employee engagement through targeted campaigns, ensuring alignment with company goals and values
- Managed all internal communications channels and tools, including intranet (SharePoint), tailored newsletters (CyberImpact), survey tools (Microsoft Forms, Slido), digital signage, Microsoft Teams, Zoom, Webex, Vimeo for video content, and employee recognition platforms (Kudoboard)
- Set key performance indicators (KPIs) to evaluate communication effectiveness and implemented regular reviews to drive continuous improvement and strategic impact
- Partnered with the digital communications team to align internal and external messaging across digital channels
- Contributed strategic input on multi-platform content strategy and editorial planning, supporting cohesive brand storytelling.
Manager, Communications and Engagement – Future Scenario Planning Project
Vancouver Fraser Port Authority
06.2022 - 07.2023
- Successfully managed a high-profile, multi-million dollar future scenario planning project, adeptly handling multiple priorities, meeting critical milestones, adhering to budget constraints, and consistently delivering exceptional results
- Developed and executed comprehensive internal communication and external stakeholder relations strategies, achieving clear and measurable goals and objectives
- Assembled and managed a high-performing, cross-functional team, focusing on training and performance management to foster collaboration and drive project success.
Municipal and Stakeholder Relations Advisor
Vancouver Fraser Port Authority
11.2021 - 06.2022
- Built trust with executives and municipal leaders, ensuring quick response to sensitive issues, working with internal subject matter experts to ensure consistency in approach and communications.
Acting Manager, Municipal and Stakeholder Relations
Vancouver Fraser Port Authority
05.2021 - 11.2021
- Advised executive team by developing stakeholder maps and briefing materials highlighting issues and collaboration opportunities across 16 municipalities
- Led, hired and mentored team members, fostering a collaborative work environment
- Handled sensitive organizational projects and issues related to federal funding projects with discretion.
Senior Communications Advisor, Issues Management and Media Relations
Vancouver Fraser Port Authority
12.2020 - 05.2021
- Led media relations and issues management for the executive team, proactively crafting key messages on global economic impacts during COVID and other critical issues
- Created fact sheets, media releases, and FAQs, and provided comprehensive briefing materials to support the CEO in full-day media engagements
- Built strong relationships with subject matter experts, collaborating closely with media outlets and journalists to help communicate accurate and consistent information
- Served as the organization’s main media contact during COVID and during major supply chain disruptions safeguarding the organization’s reputation.
Municipal and Stakeholder Relations Advisor
Vancouver Fraser Port Authority
09.2018 - 12.2020
- Build trust with community committees, recognizing community and organizational priorities and opportunities for alignment, and responding to issues and concerns where appropriate.
Municipal and Community Engagement Specialist
Vancouver Fraser Port Authority
07.2013 - 09.2018
- Organized internal debriefs to share insights from community outreach programs, ensuring staff understood how their work contributed to broader organizational goals.
Team Lead and Community Relations Specialist
Vancouver Fraser Port Authority
04.2010 - 07.2013
- Hired, trained and mentored community outreach team and managed performance while developing a respectful team environment and fostering collaboration.
Community Relations Representative
Vancouver Fraser Port Authority
05.2007 - 04.2010
- Educated senior leaders and stakeholders on the port’s strategic goals and community initiatives, ensuring alignment with organizational objectives.
Education
Bachelor of Arts and Science - Communications
Simon Fraser University
Vancouver, BCSkills
Collaborative leadership and team development
Interpersonal and communication skills
Strategic communications
Crisis communications and media relations
Critical thinking and problem solving
Project and change management
Financial and data literacy
Advocate for inclusive workplace culture
Privacy and compliance knowledge
Certification
- International Association of Public Participation Certificate
- Prosci Change Management Certification
- UBC Sauder School of Business Certificate, Communication and Negotiation
- UBC Sauder School of Business Certificate, Essential Management Skills
- UBC Sauder School of Business Certificate, Process Improvement
Volunteer Experience
International Association of Business Communicators, Director, Sponsorship and Partnerships, 07/01/2020, 07/01/2023, Led strategic fundraising and stakeholder engagement initiatives, during COVID-19, ensuring continuity. Directed and mentored a diverse team, fostering teamwork across various industries.
Languages
Punjabi
Professional Working
Timeline
Manager, Internal Communications
Vancouver Fraser Port Authority
06.2023 - Current
Manager, Communications and Engagement – Future Scenario Planning Project
Vancouver Fraser Port Authority
06.2022 - 07.2023
Municipal and Stakeholder Relations Advisor
Vancouver Fraser Port Authority
11.2021 - 06.2022
Acting Manager, Municipal and Stakeholder Relations
Vancouver Fraser Port Authority
05.2021 - 11.2021
Senior Communications Advisor, Issues Management and Media Relations
Vancouver Fraser Port Authority
12.2020 - 05.2021
Municipal and Stakeholder Relations Advisor
Vancouver Fraser Port Authority
09.2018 - 12.2020
Municipal and Community Engagement Specialist
Vancouver Fraser Port Authority
07.2013 - 09.2018
Team Lead and Community Relations Specialist
Vancouver Fraser Port Authority
04.2010 - 07.2013
Community Relations Representative
Vancouver Fraser Port Authority
05.2007 - 04.2010
Bachelor of Arts and Science - Communications
Simon Fraser University
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