Anna Choi
Burnaby,BC
Summary
Knowledgeable and dedicated customer service professional with experience working in high-volume and fast-paced environments. Proficient in multitasking and passionate about promoting lasting customer satisfaction by delivering quality service. Seeking a full-time position with the City of Burnaby where I can further my career and growth with the City of Burnaby.
Overview
13
13
years of professional experience
Work History
Recreation Clerk 1 - Auxiliary
City Of Burnaby
05.2019 - Current
- Welcome and provide information to the public regarding program registrations, membership types, and general inquiries, both in person and on the telephone.
- Process various payment methods, including cash, debit, and credit cards, for admissions, registrations, and merchandise.
- Conduct clerical tasks, including updating patron profiles and communicating with Parks for technical support, alongside typing-related duties.
- Distribute program schedules to patrons, offering guidance on advanced reservation methods and assisting with the utilization of Webreg.
- Maintain accurate daily cash reports and ensure cash handling procedures are balanced and adhered to consistently.
Guest Services Representative
Holiday Inn Vancouver Centre
04.2013 - Current
- Efficiently address guest concerns and requests while adhering to professional standards and timelines.
- Manage the hotel's switchboard operations, including call transfers, making reservations, and responding to inquiries.
- Ensure accurate completion of registration and departure procedures.
- Handle incoming mail by sorting and distributing it appropriately.
- Utilize MS Outlook to promptly respond to email inquiries for hotel reservations.
- Utilize MS Excel to generate hotel forecast reports.
- Provide recommendations for local attractions and facilitate bookings for day trips.
- Identify and resolve any discrepancies in accounts through necessary adjustments.
Royal Bank of Canada
Client Services Representative
04.2011 - 04.2013
- Conducted day-to-day financial transactions, cash handling, transfers, foreign exchanges, and bill payments.
- Reviewed client account usage and scheduled appointments with Account Managers.
- Guided clients in using online banking and ATMs.
- Explained available bank accounts and products.
Education
Hospitality Management Diploma -
Vancouver Community College
Vancouver, BC06.2012
Skills
- Customer Service Excellence
- Cash Handling
- Organizational Abilities
- Attention to Detail
- Teamwork and Collaboration
- Communication
Timeline
Recreation Clerk 1 - Auxiliary
City Of Burnaby
05.2019 - Current
Guest Services Representative
Holiday Inn Vancouver Centre
04.2013 - Current
Royal Bank of Canada
Client Services Representative
04.2011 - 04.2013
Hospitality Management Diploma -
Vancouver Community College
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