Imran Khan
Bhimber,Pakistan
Summary
Branch Operation Manager with nearly two decades of progressive experience in the banking sector, specializing in operational efficiency, compliance, and customer service excellence. Skilled in overseeing branch operations, ensuring adherence to both internal and regulatory standards, and fostering team development. Committed to leveraging extensive industry knowledge to drive future innovations and improvements in banking operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
HBL
11.2020 - Current
- Oversee branch operations, ensuring compliance with SBP guidelines and internal policies.
- Monitor daily bank activities and reconcile accounts to maintain regulatory standards.
- Supervise clearing, remittances, and collections for efficient branch performance.
- Ensure account openings and cheque book issuances meet KYC and procedural
requirements. - Maintain high service quality through effective control and staff management.
- Oversee branch compliance with regulatory frameworks, enhancing operational integrity.
Branch Operation Manager
United Bank Limited (UBL)
11.2013 - 10.2020
- Mentored a team of 10, fostering a collaborative environment that boosted staff morale.
- Oversaw daily transactions with zero errors over a 7-year tenure, ensuring compliance.
- Streamlined branch workflows, enhancing operational efficiency.
- Cultivated a supportive team culture that improved employee retention.
Assistant Manager
Habib Bank Ltd.
11.2006 - 11.2013
- Built a portfolio of valued customers, enhancing client relationships and satisfaction.
- Educated customers on banking products, ensuring informed financial decisions.
Officer
Habib Bank Ltd.
11.2005 - 10.2006
- Processed financial transactions and maintained records, contributing to a streamlined
workflow. - Collaborated with team members to resolve client issues, enhancing overall service quality.
Education
MBA -
AK University
Mirpur, Azad Kashmir01.2009
Graduation -
University of Muzaffarabad Azad Kashmir
Muzaffarabad, Azad Kashmir01.2004
Skills
- Team Management
- Result Oriented
- Banking
- Customer Service
- Communication Skills
- Operations Management
- Customer Relation Management(CRM)
- Oracle
- KYC Procedures
- Regulatory Standards
- MISYS SOFTWARE
- SYMBOLS Software
- Microsoft Office
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Arabic
Limited Working
Certification
- Anti-Money Laundering
- Operation Manager Tool Kit
- Best performer Branch working of year 2018
- Certificate course on Basic Banking Operations
- Certificate in Communication Skills
- Certificate in Customer Services
Timeline
Branch Operation Manager
HBL
11.2020 - Current
Branch Operation Manager
United Bank Limited (UBL)
11.2013 - 10.2020
Assistant Manager
Habib Bank Ltd.
11.2006 - 11.2013
Officer
Habib Bank Ltd.
11.2005 - 10.2006
MBA -
AK University
Graduation -
University of Muzaffarabad Azad Kashmir
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