Tanisha
North York,ON
Summary
Self-motivated and driven specialist, possessing strong communication skills with the ability to schedule and prioritize responsibilities. Motivated to maintain customer satisfaction and contribute towards company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
10.2021 - 12.2023
- Interacting with customers to address their concerns, answer their questions and assist them with their needs via chat, call or email
- Responsible for providing refunds or redelivery to the customers for the issue with their orders
- Resolving the payment related queries
Customer Service Associate
Teleperformance
12.2020 - 09.2021
- Responsible for solving customer complaints and assisting with 90% of customer satisfaction
- Answers approximately 70 incoming customer calls a day
- Processing returns, refund, or exchange in case of any issue with the products the customer received as per the company's policy
Retail Sales Associate
Max
06.2020 - 10.2020
- Responsible for using computerized POS systems to scan merchandise, input prices, and process transactions
- Keeping the cashier area clean and organized and restocking supplies as needed
- Counting the cash drawer at the beginning and end of shifts to ensure the amounts are correct, closing out cash registers and reconciling any discrepancies at the end of the shift
Education
Post-Degree Certificate - International Business Management
Sheridan College
Mississauga, ON09.2024
BBA - Marketing
Panjab University
Chandigarh, India09.2020
Skills
- Rapport building
- Inventory Management
- Merchandise Display
- Problem-Solving
- Microsoft Office (PowerPoint, Word & Outlook)
- Problem-solving and decision-making
- Cash handling and Recordkeeping
- Retail Merchandising
Timeline
Customer Service Representative
Alorica
10.2021 - 12.2023
Customer Service Associate
Teleperformance
12.2020 - 09.2021
Retail Sales Associate
Max
06.2020 - 10.2020
Post-Degree Certificate - International Business Management
Sheridan College
BBA - Marketing
Panjab University
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