Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha

North York,ON

Summary

Self-motivated and driven specialist, possessing strong communication skills with the ability to schedule and prioritize responsibilities. Motivated to maintain customer satisfaction and contribute towards company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
10.2021 - 12.2023
  • Interacting with customers to address their concerns, answer their questions and assist them with their needs via chat, call or email
  • Responsible for providing refunds or redelivery to the customers for the issue with their orders
  • Resolving the payment related queries

Customer Service Associate

Teleperformance
12.2020 - 09.2021
  • Responsible for solving customer complaints and assisting with 90% of customer satisfaction
  • Answers approximately 70 incoming customer calls a day
  • Processing returns, refund, or exchange in case of any issue with the products the customer received as per the company's policy

Retail Sales Associate

Max
06.2020 - 10.2020
  • Responsible for using computerized POS systems to scan merchandise, input prices, and process transactions
  • Keeping the cashier area clean and organized and restocking supplies as needed
  • Counting the cash drawer at the beginning and end of shifts to ensure the amounts are correct, closing out cash registers and reconciling any discrepancies at the end of the shift

Education

Post-Degree Certificate - International Business Management

Sheridan College
Mississauga, ON
09.2024

BBA - Marketing

Panjab University
Chandigarh, India
09.2020

Skills

  • Rapport building
  • Inventory Management
  • Merchandise Display
  • Problem-Solving
  • Microsoft Office (PowerPoint, Word & Outlook)
  • Problem-solving and decision-making
  • Cash handling and Recordkeeping
  • Retail Merchandising

Timeline

Customer Service Representative

Alorica
10.2021 - 12.2023

Customer Service Associate

Teleperformance
12.2020 - 09.2021

Retail Sales Associate

Max
06.2020 - 10.2020

Post-Degree Certificate - International Business Management

Sheridan College

BBA - Marketing

Panjab University
Tanisha