Self-motivated and driven specialist, possessing strong communication skills with the ability to schedule and prioritize responsibilities. Motivated to maintain customer satisfaction and contribute towards company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
10.2021 - 12.2023
Interacting with customers to address their concerns, answer their questions and assist them with their needs via chat, call or email
Responsible for providing refunds or redelivery to the customers for the issue with their orders
Resolving the payment related queries
Customer Service Associate
Teleperformance
12.2020 - 09.2021
Responsible for solving customer complaints and assisting with 90% of customer satisfaction
Answers approximately 70 incoming customer calls a day
Processing returns, refund, or exchange in case of any issue with the products the customer received as per the company's policy
Retail Sales Associate
Max
06.2020 - 10.2020
Responsible for using computerized POS systems to scan merchandise, input prices, and process transactions
Keeping the cashier area clean and organized and restocking supplies as needed
Counting the cash drawer at the beginning and end of shifts to ensure the amounts are correct, closing out cash registers and reconciling any discrepancies at the end of the shift
Education
Post-Degree Certificate - International Business Management
Sheridan College
Mississauga, ON
09.2024
BBA - Marketing
Panjab University
Chandigarh, India
09.2020
Skills
Rapport building
Inventory Management
Merchandise Display
Problem-Solving
Microsoft Office (PowerPoint, Word & Outlook)
Problem-solving and decision-making
Cash handling and Recordkeeping
Retail Merchandising
Timeline
Customer Service Representative
Alorica
10.2021 - 12.2023
Customer Service Associate
Teleperformance
12.2020 - 09.2021
Retail Sales Associate
Max
06.2020 - 10.2020
Post-Degree Certificate - International Business Management