Nikeisha Fridy
Oakville,ON
Summary
Motivated Social Media Marketing Intern focused on achieving tangible outcomes through a proactive mindset geared towards advancing company objectives and fostering competitive expansion. Proven history of cultivating effective teams and overseeing profitable operations. Dedicated Marketing Intern adept at contributing to inventive problem-solving and providing valuable support. Innovative market strategist committed to elevating business performance and fulfilling customer objectives. Drives business growth through strategic product promotion and insights gleaned from data analysis.
Overview
10
10
years of professional experience
Work History
Chief Executive Officer
Casski Designs
10.2021 - Current
- Increased company revenue by implementing innovative business strategies and expanding product offerings.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Spearheaded product innovation efforts, bringing new products to market faster than competitors while maintaining quality standards.
- Directed research and development efforts in alignment with long-term strategic goals to maintain competitive advantage within the industry sector.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
Customer Service Representative
Old Navy
10.2016 - 08.2018
- Changed ticketed prices on merchandise that is marked down for sale
- Changed signage on merchandise to reflect current sale
- Assisted customers to find items or if unavailable, to find a similar item
- Processed merchandise returns and exchanges
- Processed debit card, credit card and cash transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Debt Collection Specialist
Affinity Global
04.2014 - 09.2015
- Made and arranged payment plans for delinquent accounts
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Located customers using credit bureau information, background checks, and internet search engines
- Called customers using Avaya
- Ensured all customer information is correct, including phone numbers and addresses
- Followed federal and provincial laws dealing with debt collection.
- Enhanced company reputation by providing exceptional customer service and support.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Diploma - Advertising And Marketing Communications
Sheridan College
Mississauga, ON04.2024
No Degree - Bartending And Mixology
Professional Server Certification Corp.
Online01.2012
No Degree - Journalism
Durham College
Oshawa, ON01.2001
High School Diploma -
Bramalea Secondary School
Brampton01.2000
Skills
- Organizational Management
- Social Media Marketing
- Data Analysis
- Google Analytics
- Business start up
- Cash Management
- Search Engine Optimization
- Copywriting
- Client Engagement
- Social Media Management
- Adobe Creative Suite
- Product marketing
References
Available Upon Request
Languages
English
Native or Bilingual
Timeline
Chief Executive Officer
Casski Designs
10.2021 - Current
Customer Service Representative
Old Navy
10.2016 - 08.2018
Debt Collection Specialist
Affinity Global
04.2014 - 09.2015
Diploma - Advertising And Marketing Communications
Sheridan College
No Degree - Bartending And Mixology
Professional Server Certification Corp.
No Degree - Journalism
Durham College
High School Diploma -
Bramalea Secondary School
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