Cynthia Smith
Mount Hope ,ON
Summary
At True North Maintenance Corp, I led a team to enhance operational efficiency and customer satisfaction, significantly improving workflow through effective leadership and problem-solving. Skilled in staff management and communication, I fostered a productive environment, achieving notable quality control advancements.
Overview
11
11
years of professional experience
Work History
Supervisor
True North Maintenance Corp
02.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
High School Diploma -
St Charles Continuing Eduatiuon
Hamilton, ON06-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Problem-solving
- Multitasking Abilities
- Time management
- Excellent communication
- Adaptability and flexibility
- Effective communication
- Active listening
- Self motivation
- Written communication
- Team leadership
Languages
English
Timeline
Supervisor
True North Maintenance Corp
02.2014 - Current
High School Diploma -
St Charles Continuing Eduatiuon
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