Taylor Alessandro
Somerset
Summary
Experienced manager and problem-solver with a passion for fostering teamwork, leading by example, and inspiring others. Demonstrates exceptional customer relations skills and a talent for building strong relationships. Utilizes independent decision-making abilities and sound judgment to drive positive outcomes for the company. Committed to leveraging training, monitoring, and morale-building expertise to increase employee engagement and elevate overall performance levels.
Overview
2025
2025
years of professional experience
Work History
Field Service Manager
Dish Network Cooperation
Rocklin, CA
08.2015 - Current
- Responsible for managing local and remote based field technicians for Dish Networks In-Home Service and fulfillment work including: Dish TV, OnTech, HughesNet, Amazon, ADT, Google and Ring
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
Field Service Technician Level 4-Dish Coach
Dish Network Cooperation
Placerville, CA
- Responsible for on boarding Process pertaining to On the Job training and directives for new hires for In-Home Service Technician positions
- Provide team building exercises with uptraining of product knowledge and development
- Routinely travelled to various states for Out of Market campaigns to increase individual office metrics and workloads
- Key role in maintaining and contributing high level fulfillment obligations for key partners and wireless integrations
- Took part in company standards for Multi Video and Data Distribution Systems in coordination with FCC and Government regulations which resulted in the acquisition of 5G Spectrum and 9 Million users
- Specializing in Narrowband and KU/KA band frequencies for IoT development and implementation of wireless communications networks.
Network Support Technician
OACYS Technology
Porterville, CA
- Provided technical assistance to computer system users
- Provided support to resolve computer problems for clients in person, via telephone or from remote location
- Troubleshot hardware and software to determine and rectify network problems.
- Participated in LAN/WAN network planning activities
- Assisted in the Coordination of LAN/WAN network implementation projects, maintained project control plan, and report project progress to management
- Use of computers, monitoring and testing equipment to determine LAN/ WAN network component performance, took corrective action to improve network performance
- Travel to offsite locations to perform related work, transport equipment and materials to and from remote work sites and respond to emergency situations.
Security System Technician
Brinks Home Security
Fresno, CA
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Established rapport with clients by maintaining open lines of communication and addressing concerns in a timely manner, fostering long-term relationships.
In Stocks-Inventory Specialist
TARGET CORPORATION
Fresno, CA
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Education
Electronic Communications
Institute of Technology
Clovis07.2008
Skills
- Managing service operations
- Health and safety compliance
- Field Operations
- Technical Troubleshooting
- Mechanical Aptitude
- Training and mentoring
- Customer training
- Inventory Management
- Excellent Communication
- Client Relationships
- Sales Coaching
- Customer Service Management
Timeline
Field Service Manager
Dish Network Cooperation
08.2015 - Current
Field Service Technician Level 4-Dish Coach
Dish Network Cooperation
Network Support Technician
OACYS Technology
Security System Technician
Brinks Home Security
In Stocks-Inventory Specialist
TARGET CORPORATION
Electronic Communications
Institute of Technology