Taylor Alessandro
Somerset
Summary
Experienced manager and problem-solver with a passion for fostering teamwork, leading by example, and inspiring others. Demonstrates exceptional customer relations skills and a talent for building strong relationships. Utilizes independent decision-making abilities and sound judgment to drive positive outcomes for the company. Committed to leveraging training, monitoring, and morale-building expertise to increase employee engagement and elevate overall performance levels.
Overview
2025
2025
years of professional experience
Work History
Field Service Manager
Dish Network Cooperation
08.2015 - Current
- Responsible for managing local and remote based field technicians for Dish Networks In-Home Service and fulfillment work including: Dish TV, OnTech, HughesNet, Amazon, ADT, Google and Ring
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
Field Service Technician Level 4-Dish Coach
Dish Network Cooperation
- Responsible for on boarding Process pertaining to On the Job training and directives for new hires for In-Home Service Technician positions
- Provide team building exercises with uptraining of product knowledge and development
- Routinely travelled to various states for Out of Market campaigns to increase individual office metrics and workloads
- Key role in maintaining and contributing high level fulfillment obligations for key partners and wireless integrations
- Took part in company standards for Multi Video and Data Distribution Systems in coordination with FCC and Government regulations which resulted in the acquisition of 5G Spectrum and 9 Million users
- Specializing in Narrowband and KU/KA band frequencies for IoT development and implementation of wireless communications networks.
Network Support Technician
OACYS Technology
- Provided technical assistance to computer system users
- Provided support to resolve computer problems for clients in person, via telephone or from remote location
- Troubleshot hardware and software to determine and rectify network problems.
- Participated in LAN/WAN network planning activities
- Assisted in the Coordination of LAN/WAN network implementation projects, maintained project control plan, and report project progress to management
- Use of computers, monitoring and testing equipment to determine LAN/ WAN network component performance, took corrective action to improve network performance
- Travel to offsite locations to perform related work, transport equipment and materials to and from remote work sites and respond to emergency situations.
Security System Technician
Brinks Home Security
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Established rapport with clients by maintaining open lines of communication and addressing concerns in a timely manner, fostering long-term relationships.
In Stocks-Inventory Specialist
TARGET CORPORATION
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Education
Electronic Communications
Institute of Technology
Clovis07.2008
Skills
- Managing service operations
- Health and safety compliance
- Field Operations
- Technical Troubleshooting
- Mechanical Aptitude
- Training and mentoring
- Customer training
- Inventory Management
- Excellent Communication
- Client Relationships
- Sales Coaching
- Customer Service Management
Timeline
Field Service Manager
Dish Network Cooperation
08.2015 - Current
Field Service Technician Level 4-Dish Coach
Dish Network Cooperation
Network Support Technician
OACYS Technology
Security System Technician
Brinks Home Security
In Stocks-Inventory Specialist
TARGET CORPORATION
Electronic Communications
Institute of Technology
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