Eunice Martinez

• Implemented a new email template encouraging pet owners to retrieve their pets' cremated remains, offering further options or assistance if needed, and organized cremated remains by year for easy access and retrieval.
• Provide support during euthanasia and 'dead on arrival' processes, offering empathy and guidance to grieving pet owners.
• Observe any changes in pets' behavior or health that may require medical attention, and assist in coordinating emergency care by providing immediate communication between clients, veterinarians, and support staff for critical cases, ensuring timely and effective intervention.
• Efficiently check in and schedule pet owners, directing them to the appropriate specialty department for consultation, diagnostics, or treatment. Additionally, confirm that patient records are up to date prior to appointments, ensuring that all relevant medical history is available for accurate and efficient care.
• Handle over-the-phone client inquiries, providing timely updates on pet conditions, ongoing treatments, and directing urgent matters to the appropriate veterinary team.
• Monitor and manage work email, efficiently directing inquiries, medication refill requests, and concerns to the appropriate departments for timely resolution.
• Guide pet owners through the insurance claim submission process, providing detailed assistance, and offering information on available payment options or financial assistance when needed.
• Maintain a clean and safe environment for both patients and staff, ensuring that all areas are organized, and restock essential supplies overnight.

• Oversaw procurement for 14 brands, including sourcing suppliers, negotiating contracts, and purchasing office supplies and equipment across various brand locations across the state.
• Tracked and reported on office supply inventory for each brand, overseeing stock levels and initiating orders to prevent shortages and ensure consistent workflow.
• Led supplier and business improvements, enhancing efficiency and saving the company thousands through effective pricing negotiations.
• Developed and implemented innovative strategies to create new revenue streams for the brand, driving growth and expanding market opportunities.
• Reconciled invoices and receipts with purchase orders and delivery records for all brands, addressing discrepancies and ensuring accurate financial documentation.
• Managed accounts payable and receivable for 14 brands, including invoice processing, payment tracking, and reconciliation of financial records.
• Handled general office reception duties at the brands main headquarters location, including answering multi-line phones, greeting visitors, and directing inquiries to appropriate staff or departments.
• Supported daily administrative tasks and records for various brands and employees, ensuring accurate documentation and accessibility for financial and administrative purposes, while also supporting daily administrative tasks such as typing, proofreading, filing, copying, and sorting mail.

Purchasing and Operations Manager.

• Inventory Coordination: Oversaw inventory control to assess and manage inventory needs, ensuring optimal stock levels and reducing shortages.
• Budget and Cost Management: Prepared detailed cost estimates and managed budgets to monitor expenditures and maximize cost-effectiveness.
• Supplier Relations and Contract Negotiation: Managed supplier relationships and skillfully negotiated contracts, pricing, and delivery schedules to secure favorable terms and ensure timely procurement.
• Record Keeping and Documentation: Maintained accurate purchase records and associated documentation to ensure transparency and compliance with company policies.
• Managed Daily Purchasing Activities and Accounts Payable: Oversaw and executed daily purchasing tasks to ensure smooth operations and timely order fulfillment, while utilizing QuickBooks to manage accounts payable and ensure accurate and timely payment processing.
• Shopify Account Management: Managed the company’s Shopify account, handling order fulfillment, shipping, and customer service to maintain high levels of customer satisfaction.
• Customer Inquiries and Support: Addressed and resolved customer inquiries effectively, enhancing the overall customer experience.
• Employee Certification and Documentation: Oversaw the completion and recording of employee certifications and essential company forms to ensure compliance and readiness.
• Training and Cross-Training: Assisted in the training of new employees and participated in cross-departmental training to foster a versatile and well-rounded team.
• Recognition: Awarded Employee of the Month for June 2020 for exceptional performance and contributions.

Front Desk Associate, Concierge

• Performed daily front desk operations and provided concierge services as needed, ensuring a smooth and efficient guest experience.
• Handled reservations via phone and in-person, delivering timely confirmations and attentive service.
• Processed financial transactions, including deposits, fees, and payments, and managed money drops and bank closures at the end of shifts.
• Communicated guest room issues to housekeeping and maintenance teams for prompt resolution.
• Provided a welcoming and positive demeanor to every guest, leveraging extensive local area knowledge to offer tailored recommendations on dining, and attractions, thereby enhancing their overall experience.
  

• Executed general office duties including managing phone systems, routing calls, typing, proofreading, filing, copying, and handling incoming and outgoing mail..
• Organized and maintained documentation for new hires, security clearances, and temporary staffing, ensuring all paperwork was up-to-date and accurate.
• Managed inventory and office supplies, overseeing purchasing and maintaining stock levels to support office efficiency.
• Compiled and reconciled annual budget recommendations, supporting end-of-fiscal-year preparations and ensuring accurate financial reviews and accounts receivable management.