Smiledeep Singh
Airdrie
Summary
Dynamic leader with a proven track record at Canco Petroleum, adept in strategic planning and operational management. Excelled in enhancing team performance and customer satisfaction through effective leadership, problem-solving, and continuous improvement initiatives. Demonstrated exceptional skills in staff training and development, driving growth, and aligning regional efforts with corporate goals.Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
8
8
years of professional experience
Work History
Regional Manager
Canco Petroleum
07.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
General Manager
PR Petroleum
06.2021 - 06.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Store Manager
PR Petroleum
01.2020 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
7-eleven
01.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
Cashier
PR Petroleum
08.2017 - 01.2018
- Operated cash register or POS system to receive cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
BBA - Business Administration
Douglas College
New Westminster, None05-2017
Skills
- Operations
- Leadership and team building
- Problem-solving
- Money handling
- Multitasking and organization
- Staff training and development
- Strategic planning
- Work ethic and integrity
- Workload management
- Patience and empathy
- Conflict resolution
- Time management skills
- Operational management
- Territory management
- Staff management
- Goals and performance
- Performance management
- Project management
- New business development
- Strategic development
- Operational oversight
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Regional Manager
Canco Petroleum
07.2023 - Current
General Manager
PR Petroleum
06.2021 - 06.2023
Store Manager
PR Petroleum
01.2020 - 06.2021
Assistant Manager
7-eleven
01.2018 - 01.2020
Cashier
PR Petroleum
08.2017 - 01.2018
BBA - Business Administration
Douglas College
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