Ann Marie Donovan
Grand Falls-Windsor,NL
Summary
Energetic individual with hands on experience in office management, problem solving and collaboration. Recognized for excellency in customer service and effective communication. Skilled in handling diverse client needs and committed to ensuring a positive experience through compassion and attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Volunteer Community Outreach Coordinator
GFW Community Kitchen Inc.
09.2023 - 05.2024
- Spearheaded fundraising efforts on the Spring Raffle project to meet $2500 target.
- Collaborated on the Thanksgiving campaign to reach $5000 goal.
- Created corporate donation letters to expand outside of the community.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
Sales Associate
Water &Wine
09.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance to meet and exceed customer satisfaction.
- Created inviting environment for customers by maintaining store organization and impeccable cleanliness.
Office Administrative Assistant
Dr. Kate MacAdam
01.2018 - 09.2018
- Greeted patients and visitors with a welcoming smile.
- Managed paper and electronic filing systems for seven practitioners, replied to over 25 messages and emails daily, and managed incoming and outgoing postal mail, including couriers.
- Answered multi-line phone system, routing calls, booking appointments and finalizing payments.
- Maintained complete confidentiality of client visits and personal health history.
Server
Quality Inn Hotel
10.2010 - 04.2016
- Set welcoming tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided excellency in customer service through positive attitude and attention to detail, resulting in "Employee of the Year" despite company's 10 year hiatus of award.
Education
Diploma - Holistic Health
Windsong School of Healing
Campbell River, BC04-2007
Diploma - Dental Reception/Assisting Level 2
Career Academy
St. John's, NL08-1996
Bachelor of Arts - Psychology
Memorial University of Newfoundland
St John's, NL04-1993
Bachelor of Arts - Psychology
Acadia University
Wolfville, NS04-1991
Skills
- Award winning customer service
- Compassionate communicator
- Community engagement
- Donor solicitation
- Proficient in Google Workspace/Microsoft Word
- Efficient multitasker
- Solution orientated team player
- Enthusiastic learner
- Infection prevention/control practice
- Confidentiality/sensitivity
Certification
- Certified Holistic Healthcare Practitioner
- Dental Reception/Chairside Level 2
- Reiki Practitioner Level 1 & 2
Timeline
Volunteer Community Outreach Coordinator
GFW Community Kitchen Inc.
09.2023 - 05.2024
Sales Associate
Water &Wine
09.2018 - 05.2019
Office Administrative Assistant
Dr. Kate MacAdam
01.2018 - 09.2018
Server
Quality Inn Hotel
10.2010 - 04.2016
Diploma - Holistic Health
Windsong School of Healing
Diploma - Dental Reception/Assisting Level 2
Career Academy
Bachelor of Arts - Psychology
Memorial University of Newfoundland
Bachelor of Arts - Psychology
Acadia University
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