Rizwan Riaz Mohammed
Summary
Certified ServiceNow Technical Consultant (ITOM) with over 5 years of experience in IT
consulting industry.
Skilled and PMP certified in Agile/Waterfall Project Management, IT Operations
Management, IT Service Management, Strategic Portfolio Management, Security
Operations and ServiceNow platform administration.
Implemented Digital Transformation initiatives using ServiceNow to define efficient
workflows and business processes and eliminate manual paper-based process.
Experience with Discovery, Service Mapping, Event Management, Asset Management,
CMDB Management, Service Catalog, Flow Designer.
Experience with CSDM guidelines in defining Configuration Items (CIs) and establishing
relationships between CIs within the CMDB, ensuring data resides in the correct CMDB
tables.
Experience in writing custom patterns to establish connections between various CI’s
while developing business service maps.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ServiceNow Technical Consultant- ITOM
ConfigureTek
Calgary
02.2019 - Current
- Led the implementation and configuration of ServiceNow Discovery, enabling automated identification and mapping of IT assets and relationships
- Collaborated with stakeholders to define Discovery requirements and scope, ensuring comprehensive coverage of IT infrastructure
- Automated the onboarding of new devices and applications into ServiceNow CMDB through Discovery jobs and schedules
- Configured MID Servers and MID Server clusters to support distributed Discovery operations across multiple environments
- Developed custom Identification and Reconciliation rules to improve CI population and data accuracy
- Worked closely with stakeholders and subject matter expert (SME) to gather questionnaire related to the application service for service mapping
- Designed and developed custom patterns in service mapping to accurately map and identify IT assets and relationships
- Developed and maintained custom pattern libraries for different technology stacks and vendor products
- Implemented tag-based mapping for cloud resources (AWS, Azure, etc.) to enhance visibility and control in hybrid environments
- Decreased MTTR by 50% for critical incidents by providing IT teams with detailed service maps for rapid root cause identification
- Designed and implemented CMDB query templates for common use cases like manual mapping which improves efficiency and standardization for manual maps
- Conducted regular audits and reviews of CMDB data to ensure data integrity and compliance with organizational standards
- Led the creation and maintenance of CSDM-aligned data dictionaries and data models in ServiceNow, supporting effective data governance
- Managed and administered the ServiceNow platform, including user access, roles, and permissions
- Led platform upgrades and patches, ensuring smooth transitions and minimal disruptions to operations
- Implemented and enforced ServiceNow platform governance policies, including data retention and security standards
- Developed and maintained ServiceNow workflows, business rules, and UI policies to optimize platform functionality.
Associate Consultant-SecOps
SYSUSA Inc
Manassas
07.2018 - 02.2019
- Developed and implemented incident response workflows in ServiceNow Security
- Operations
- Configured Security Incident Response (SIR) to automate the handling of security incidents
- Integrated security tools with ServiceNow to streamline threat detection and response processes
- Created custom security dashboards and reports to provide real-time visibility into security posture
- Worked on configuring Security Incident Response (SIR) rules and workflows for efficient incident handling
- Maintained and updated CMDB for accurate tracking of security assets and configurations.
Education
Master of Science - Computer Science
University of Illinois
2018
Bachelor of Engineering - Computer Science
Osmania University
2016
Skills
- TECHNICAL SKILLS
- Programming Languages:
- Java, JavaScript, HTML, CSS, SQL
- Digital Transformation: ServiceNow (ITSM/ITOM/SPM/SecOps), PagerDuty
- BA Tools: MS Visio, JIRA, Azure DevOps
- Collaboration Tools: Zoom, Slack, Office 365
Certification
- Certified Application Developer 2024
- Project Management Professional (PMP) 2024
- Certified Implementation Specialist- Strategic Portfolio Management 2022
- Certified Implementation Specialist- Application Portfolio Management 2021
- Certified Implementation Specialist- Service Mapping 2021
- PagerDuty Incident Responder Certified 2020
- PagerDuty Foundation Certified 2020
- Certified Implementation Specialist- Event Management 2020
- Certified Implementation Specialist- Discovery 2020
- Certified Implementation Specialist- IT Service Management 2018
- Certified Implementation Specialist- Vulnerability Response 2018
- Certified Implementation Specialist- Security Incident Response 2018
- Certified System Administrator 2018
- ITIL v3 Foundation Certificate in IT Service Management 2017
- MTA-HTML5 Application Development Fundamentals 2016
- MTA-Cloud Fundamentals 2016
Timeline
ServiceNow Technical Consultant- ITOM
ConfigureTek
02.2019 - Current
Associate Consultant-SecOps
SYSUSA Inc
07.2018 - 02.2019
Master of Science - Computer Science
University of Illinois
Bachelor of Engineering - Computer Science
Osmania University
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