Motivated Medical Assistant with extensive experience at Scripps Health, excelling in patient care coordination and EHR management. Proven ability to perform complex procedures, including EKGs and immunizations, while demonstrating exceptional problem-solving skills and empathetic communication. Committed to enhancing patient experiences through efficient flow management and collaborative teamwork.
Experienced with clinical support and patient care. Utilizes effective communication and organizational skills, ensuring smooth patient interactions and accurate record-keeping. Knowledge of medical procedures and healthcare protocols, contributing to supportive and efficient medical team.
- maintained patient flow and scheduling: set up appointments for patients, precharted, greeted them and brought them back into their rooms
- Measured vitals (regular and orthostatic blood pressures, pulse, blood oxygen, temperature, weight and height), administered vision acuity tests and captured retinal images through RetinaVue
- Performed procedures such running EKGs, administering breathing treatments, removing sutures from wounds, wound care, ear lavage, certain nasal swabs
- Administered injectables such as vaccines, PPD skin tests, Vitamin B12 shots, kenalog
- Prepared correct instruments: - set up PAP and anal scope trays, ultrasound machines, intraarticular injection trays, wound care trays
- Took care of supply inventory, stocked and sanitized rooms, calibrated point of care testing machines, sterilized instruments and maintained med fridge logs, labeled and transported lab samples
- Charted and maintained patient medical records
- Coordinated patient care by communicating with patients, nurse triage, insurance carriers, home health companies and other health departments via phone, Epic, and fax
- Finalized referrals, transmitted home health forms, routed refills, coordinated prior authorizations, appeals, and peer reviews
- Maintained excellent relationships with our patients by responding in a timely manner to matters within my scope (relaying non-sensitive results and doctors' notes, transferring to nurse triage when necessary, looking into prior authorizations, answering questions and helping schedule appointments etc.)
- Was assigned to train our new hire MA's
- 200 hour externship in a leading head and neck surgical private practice along with allergy and audiology clinic
- duties included answering phones, greeting and rooming patients, charting their histories and presenting to the surgeon
- administered intranasal numbing spray, provided doctor with requested instruments, observed in-clinic surgeries such as vocal cord injections and nasal turbinate reductions and sterilized instruments and scopes
- was asked to stay on permanently but chose to work in a broader specialty so I could gain more skills
Skilled problem solving and multitasking in patient care coordination, triaging, conflict resolution, and follow-through with tasks/projects
Excellent team player - collaborates, compromises, and communicates well with coworkers, providers, supervisors, and patients Is positive, supportive, helpful, adaptable, hard-working and reliable
Empathetic caregiving and clear communication, outstanding phone and office etiquette, professional customer service, and adherence to HIPAA and patient confidentiality
In depth knowledge of Epic and EHR, Microsoft Office, faxing, scanning, professional emails, letters, and phone calls
Proficiency performing and assisting in various procedures - taking history and vitals, running EKGs, suture removal and wound care, ear lavages, administering breathing treatments, vision acuity testing, retinal imaging, immunizations, PPD tests and swabs, testing blood sugar and urine, administering PHQ-9 depression, GAD-7 anxiety, and Medicare Wellness questionnaires,
Lab equipment calibration, instrument sterilization, lab specimen collection, labeling and processing, monitoring med fridge temperatures, inventory, room stocking and sanitization, and sterile technique
Patient flow management - scrubbing schedules, making/moving appointments, rooming patient courteously and efficiently, sanitizing and turning room over after discharging patient with instructions
Faxing and handling prescription refills, coordinating with insurance and pharmacies, facilitating specialty referrals, home health care and prior authorizations