Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denis Zefi

Toronto,ON

Summary

I'm passionate about helping customers and making sure they leave happy every time they call. I have managed loads of calls and have a knack for keeping customer relationships positive. I’m skilled with CRM systems and great at listening and multitasking. I love solving problems and making sure every customer has a great experience.

Overview

2
2
years of professional experience

Work History

Call Center Supervisor

Uber
Toronto, Ontario
10.2024 - Current
  • Documented changes made within the department as part of continuous improvement efforts.
  • Facilitated communication between departments to resolve problems quickly.
  • Created incentives for employees who achieved high performance standards.
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed customer feedback data to identify trends in customer service issues.

Sales Associate

Walmart
East York, Ontario
08.2023 - 12.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.

Customer Service Representative

Uber
Toronto, Ontario
12.2023 - 09.2024
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Seneca College of Applied Arts And Technology
North York, None
04-2025

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Sales expertise
  • Senior leadership support
  • Money handling

References

References available upon request.

Timeline

Call Center Supervisor

Uber
10.2024 - Current

Customer Service Representative

Uber
12.2023 - 09.2024

Sales Associate

Walmart
08.2023 - 12.2024

High School Diploma -

Seneca College of Applied Arts And Technology

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Denis Zefi