Summary
Overview
Work History
Education
Skills
Languages
Timeline
Locations
Personal Information
Creative Projects
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Dynah Fuller

Dynah Fuller

San Gabriel

Summary

Bilingual customer service and logistics professional with over a decade of experience in airline ticketing, healthcare support, and remote sales. Recognized for high performance, empathy, and technical skills in fast-paced, customer-facing roles. Proficient in analytics reporting, CRM platforms, and multi-platform communications. Seeking to contribute to a forward-thinking airline or remote team.

Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.

Overview

19
19
years of professional experience

Work History

Ambassador Resource Analyst (Remote)

NexRep / AbbVie Pharmaceuticals
05.2024 - 07.2025
  • Assisted over 689 patients with insurance approvals, pharmaceutical coordination, and emotional support.
  • Created and analyzed Power BI reports to track trends in patient progress and service delivery.
  • Provided bilingual (Spanish/English) support in a confidential, HIPAA-compliant environment.
  • Collaborated with psychologists, insurance companies, and medical providers to ensure full-circle support.
  • Used platforms like Five9, iEngage, and secure CRMs for efficient patient management.

Sales Representative (Remote)

Contact LLC
08.2023 - 02.2024
  • Delivered product presentations, closed sales, and supported customers remotely.
  • Responded to client inquiries, managed follow-ups, and maintained excellent rapport.
  • Maintained accurate CRM data, exceeded sales targets, and supported training for new hires.

Customer Service & Logistics

Target
08.2022 - 09.2022
  • Supported clothing logistics, floor organization, and customer service operations.
  • Helped with closing procedures and stock arrangement across departments.

Logistics and Merchandiser

Bimbo Bakeries USA
09.2020 - 05.2022
  • Ensured accurate merchandise display and stock integrity.
  • Updated pricing signage, removed expired inventory, and resolved customer product inquiries.

Teacher Substitute

Mequitele Elementary
01.2015 - 01.2017
  • Assisted in classroom instruction as part of a bilingual Chinese program.
  • Supported lesson delivery, student engagement, and daily classroom management.

Ticketing Agent

Aeroméxico
03.2006 - 03.2010
  • Processed flight reservations using SABRE and Southwest Ticketing Systems.
  • Checked travel documents, issued boarding passes, and handled baggage claims.
  • Supported travelers with rebookings, cancellations, and itinerary issues.

Education

Logistics and Chain Supply -

UVM
08.2025

Associate of Arts - Art History

Universidad de Sonora

Skills

    • Customer Service & Complaint Resolution

    • Administrative & Bilingual Support

    • Healthcare Navigation & Insurance Knowledge

    • Airline Reservations & Travel Coordination

    • Sales & Remote Communication Tools

    • Report Creation (Power BI, Excel)

    • Confidential Patient/Client Handling (HIPAA)

    • Creative Problem Solving

    • Research and analysis

    • Influencer partnerships

    • Customer education

    • Press kit development

    • International relations

    • Customer engagement

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Languages

Spanish – Native
English – Fluent
French – Very Good

Timeline

Ambassador Resource Analyst (Remote)

NexRep / AbbVie Pharmaceuticals
05.2024 - 07.2025

Sales Representative (Remote)

Contact LLC
08.2023 - 02.2024

Customer Service & Logistics

Target
08.2022 - 09.2022

Logistics and Merchandiser

Bimbo Bakeries USA
09.2020 - 05.2022

Teacher Substitute

Mequitele Elementary
01.2015 - 01.2017

Ticketing Agent

Aeroméxico
03.2006 - 03.2010

Logistics and Chain Supply -

UVM

Associate of Arts - Art History

Universidad de Sonora

Locations

  • Washington State
  • Las Vegas, Nevada

Personal Information

Creative Projects

Currently writing and illustrating a children's book focused on emotional learning and imagination.
Dynah Fuller