Dymon Mcglothern
Summary
Experienced with patient care coordination, ensuring seamless transitions and support. Utilizes compassionate communication and resource management to improve patient experiences. Knowledge of healthcare systems and patient advocacy enhances ability to navigate complex medical environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Care Navigator
Healthcare Administrator
10.2024 - Current
- Coordinated patient scheduling and managed appointment systems to optimize clinic workflow.
- Facilitated communication between patients and healthcare teams, ensuring clarity in treatment options and resources.
General Manager
Tacoma Property Management
08.2022 - 10.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Customer Service Representative
AAA Auto Club Group
11.2020 - 08.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented routing software to optimize travel routes for technicians, reducing response times.
Customer Care Executive
Golden Customer Care
09.2018 - 11.2020
- Managed high-volume calls, maintaining professionalism while addressing diverse customer needs.
- Utilized CRM software to track interactions, ensuring accurate documentation and follow-up actions.
Education
Medical Assistance
Cerritos College
Norwalk, CAAlvord
Riverside, CA06.2018
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Resource identification
- Insurance expert
- Medical terminology
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Excellent communication
- Registration and scheduling
- Team collaboration
- HIPAA
- Salesforce CRM experience
- Zendesk experience
- First aid training
- Slack communication
- Inbound sales
- High-volume call centers
- Email support
- Live chat support
Timeline
Care Navigator
Healthcare Administrator
10.2024 - Current
General Manager
Tacoma Property Management
08.2022 - 10.2024
Customer Service Representative
AAA Auto Club Group
11.2020 - 08.2022
Customer Care Executive
Golden Customer Care
09.2018 - 11.2020
Medical Assistance
Cerritos College
Alvord