Dylann Maria Hirst
Robson,BC
Summary
Willing to work independently or as part of a team Willing and able to work beyond traditional office hours if necessary
Quick and eager learner
Professional attitude in person and on the phone Organized and maintains an attention to detail while multitasking
Overview
13
13
years of professional experience
Work History
Inside Part Sales / Service Writer
Bills Heavy Duty Enterprises (2004) Ltd.
01.2020 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into software database to track job status.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Gathered information through research and vendor inquiries to provide job estimates.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Inside Part Sales / Shipping Receiving
Lordco Autoparts, Castlegar BC
01.2012 - 01.2020
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Summer Student
Zellstoff Celgar, Castlegar, BC
01.2014 - 01.2014
Education
Fisheries and Aquaculture Technology
Vancouver Island University
Nanaimo, BC01.2017
Maritime Radio Course - undefined
Canadian Power and Sail Squadrons
Nanaimo, BC01.2016
General University Studies
Selkirk College
Castlegar, BC01.2013
Certificate of Graduation - undefined
Stanley Humphries Secondary School
Castlegar, BC01.2011
Skills
- Technical Skills & Abilities:
- Typing Speed Exceeding 50 WPM
- Ability to competently use a variety of computer programs, such as: Microsoft office suit, SERTI Auto Dealers Software on both Windows and Mac
- Proficient in Handling Multiple Call Lines
- Proficient in inputting data, filing paperwork, and general office duties
Timeline
Inside Part Sales / Service Writer
Bills Heavy Duty Enterprises (2004) Ltd.
01.2020 - Current
Summer Student
Zellstoff Celgar, Castlegar, BC
01.2014 - 01.2014
Inside Part Sales / Shipping Receiving
Lordco Autoparts, Castlegar BC
01.2012 - 01.2020
Fisheries and Aquaculture Technology
Vancouver Island University
Maritime Radio Course - undefined
Canadian Power and Sail Squadrons
General University Studies
Selkirk College
Certificate of Graduation - undefined
Stanley Humphries Secondary School
Similar Profiles
Charné Lorraine Clark GustavoCharné Lorraine Clark Gustavo
Admin / Manager / Owners Right Hand / Proxy /Accounts Payable Clerk at Manmar Heavy Duty Vehicles Pty LtdAdmin / Manager / Owners Right Hand / Proxy /Accounts Payable Clerk at Manmar Heavy Duty Vehicles Pty Ltd
Liam MobergLiam Moberg
Owner at Serenity Heavy Duty Technicians LTDOwner at Serenity Heavy Duty Technicians LTD
EDWIN ACUNAEDWIN ACUNA
Production Manager at AXN HEAVY DUTYProduction Manager at AXN HEAVY DUTY