Boating, Riding Motorcycles, Hiking, Hockey and Comedy shows
Dylan Boon
19613 41A Ave. Langley,BC
Summary
Dynamic Industrial Automation Solutions Specialist with a proven track record at selling Rockwell Automation products and services while excelling in strategic account management and value-based selling. Expert in PLC programming and process control fundamentals, I foster strong client relationships, driving revenue growth and ensuring high client satisfaction through exceptional service and effective problem resolution.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Industrial Automation Solutions Specialist
EnCompass Solutions Group
07.2023 - 04.2025
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for industrial automation , resulting in increased revenue for the company.
- Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge
- Maintain and grow a healthy sales funnel and CRM updates
Infrastructure Account Manager
Rockwell Automation
01.2019 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of infrastructure accounts, ensuring timely communication and effective sales proposals.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintain a healthy sales funnel and up to date CRM content,
Solution Architect - Integrated Architecture
Rockwell Automation
04.2005 - 01.2020
- Translating Business Needs: Work closely with clients to understand their specific requirements and challenges, then translate those needs into detailed technical designs using Rockwell Automation products.
- Solution Design: Design complete automation solutions, leveraging Rockwell Automation's products like PLCs, HMIs, and software platforms.
- Technical Implementation: Guide the implementation of these solutions, ensuring they meet performance, security, price and scalability requirements with industrial clients.
- Commercial Accountability: Monitor financial performance to goal and market share to add or change sales target accounts.
- Team Collaboration: Work closely with Rockwell Automation and Westburne sales teams to execute sales plan for target accounts.
Team Leader - Technical Support
Rockwell Automation
11.2000 - 04.2005
- Troubleshooting and Diagnostics: Identifying and resolving technical issues with Rockwell Automation products and systems.
- Installation and Configuration: Providing guidance and assistance with the installation and configuration of Rockwell Automation products.
- Customer Communication: Communicating with customers to understand their needs, provide updates, and address their concerns.
- Documentation and Knowledge Base: Contributing to the documentation and knowledge base to help other support engineers and customers.
- Leadership: Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Sales
Social Selling
Online03-2024
Sales
Solution Based Selling
Calgary, AB01-2017
Hands On Technical Training - Plant PAx
Rockwell Automation University
Cleveland06-2009
Hands On Technical Training - Advanced Ethernet/IP
Rockwell Automation
Cleveland, OH04-2009
Sales
Customer Centric Selling
Delta03-2008
Hands On Technical Training - ControlLogix
Rockwell Automation University
Cleveland, OH03-2006
Associate of Applied Science - Automation Robotics Technology
British Columbia Institute of Technology
Burnaby, None06-1990
Skills
- Process Control Fundamentals: Understanding of PID loop tuning, control system architecture, and process variables
- PLC Programming: Expert knowledge of ControLogix hardware and associated I/O platforms, Expert knowledge of Studio5000 including ladder logic, function block diagrams (FBD), and structured text (ST) programming
- SCADA and HMI Development: Expert Experience with Rockwell's FactoryTalk software platform and other SCADA systems for visualization, data logging, and process monitoring
- Industrial Networks: Understanding of industrial Ethernet,/IP , Profinet, Profibus and other communication protocols used in industrial automation
- Instrumentation and Calibration: Knowledge of common instrumentation types (Transmitters, Valves, etc), their functions, and calibration procedures
- Software skills: Proficiency in MS Office Suite and cloud-based platforms like Teams and CRM systems
- Strategic Account Management: Experience in developing and implementing account plans, identifying growth opportunities, and building strong customer relationships
- Value-Based Selling: Ability to articulate the value proposition of Rockwell's products and services, aligning them with customer needs and objectives
- Customer Relationship Management (CRM):Familiarity with CRM systems and the ability to manage customer data and communication effectively Strong verbal and written communication skills, including delivering presentations
Accomplishments
During my role as Solution Architect Integrated Architecture the Rockwell Automation IA sales were at an all time low in 2009. The market share was 45% and sales were $5.9M. Through successful sales planning, customer engagements, process control seminars , Integrated Architecture On Tour programs we drove market share to 74% and sales to $24.5M in 2020 for Integrated Architecture products ( PLCs, HMI, Networks, etc.).
Affiliations
- ASTTBC
Interests
Languages
English
Full Professional
Certification
Applied Science Technologist ( AScT) in Automation Robotics Technology- 1990
Microsoft Certified Systems Engineer (MSCE) - 2005
Timeline
Industrial Automation Solutions Specialist
EnCompass Solutions Group
07.2023 - 04.2025
Infrastructure Account Manager
Rockwell Automation
01.2019 - 11.2022
Solution Architect - Integrated Architecture
Rockwell Automation
04.2005 - 01.2020
Team Leader - Technical Support
Rockwell Automation
11.2000 - 04.2005
Sales
Social Selling
Sales
Solution Based Selling
Hands On Technical Training - Plant PAx
Rockwell Automation University
Hands On Technical Training - Advanced Ethernet/IP
Rockwell Automation
Sales
Customer Centric Selling
Hands On Technical Training - ControlLogix
Rockwell Automation University
Associate of Applied Science - Automation Robotics Technology
British Columbia Institute of Technology
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