Dylana Nakata
Lomita
Summary
Experienced healthcare professional with a strong background in managing billing cycles and resolving payment discrepancies. Seeking a Revenue Cycle Representative role. Recognized for reliability, adaptability, and a collaborative approach to achieving team goals. Proficient in claims processing, patient account management, and providing exceptional customer service. Prepared to leverage valuable experience and skills to contribute to the success of the organization.
Overview
8
8
years of professional experience
Work History
Revenue Cycle Representative
Bridge Diagnostics, LLC
10.2021 - 01.2025
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with payers.
- Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.
- Contributed to the development of departmental goals and objectives, driving continuous improvement efforts within the revenue cycle team.
- Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
Billing Representative
COR Cardiology Medical Associates
09.2017 - 09.2021
- Reviewed and solved account and billing discrepancies.
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
- Verified insurance of patients to determine eligibility.
Administrative Assistant
David Geffen School of Medicine, U.C.L.A.
03.2017 - 09.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - Spanish
California State University, Long Beach
Long Beach, CAAssociate of Arts - English
El Camino College
Torrance, CASkills
- HIPAA compliance
- Claim submission
- Patient registration
- Commercial insurance
- Insurance verification
- Revenue cycle management
- Teamwork and collaboration
- Customer service
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revenue Cycle Representative
Bridge Diagnostics, LLC
10.2021 - 01.2025
Billing Representative
COR Cardiology Medical Associates
09.2017 - 09.2021
Administrative Assistant
David Geffen School of Medicine, U.C.L.A.
03.2017 - 09.2017
Bachelor of Arts - Spanish
California State University, Long Beach
Associate of Arts - English
El Camino College
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