Dylan Young
Errington,BC
Summary
To obtain part or full time employment in a position that requires strong interpersonal, organizational and customer service skills, with the possibility of performance based upward mobility
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Store Clerk
Errington General Store
07.2023 - Current
- Assisted with training of new staff
- Ensured that daily tasks were accomplished in a timely manner
- Maintained strong communication with other team members and management
- Practiced conflict resolution skills to resolve situations that would have resulted in customer dissatisfaction
Budtender
Kaya Connection
05.2023 - 06.2023
- Checked guests' photo identification for validity and age requirements.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Developed strong rapport with customers, remembering regulars and their individual product preferences as well as providing recommendations to new customers based on their individual needs
- Managed transactions efficiently in a fast paced environment to ensure customer satisfaction
Retail Sales Associate Cashier
EZ Vape
09.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
General Store Clerk
Errington General Store
07.2021 - 09.2021
- Checked for government issued ID's when selling alcohol, tobacco or lottery
- Dealt with transactions efficiently to maintain customer satisfaction during peak hours when customer volume was high
- Communicated effectively with team members to ensure all tasks were finished by end of day
- Created and maintained healthy relationships with customers and community members, remembering names of regular customers, and overall worked to create a welcoming store environment
- Received, unloaded and stocked shipments of alcohol
- Rotated stock, checking for outdated items, filling holes on both shelves and coolers to maintain stock
Education
Luthiery
SJ School of Guitar Building And Repair
Bowser, BC07.2021
Some College (No Degree) - Psychology
Douglas College
New Westminster, BCSome College (No Degree) - Psychology
Vancouver Island University
Nanaimo, BCHigh School Diploma -
New Westminster Secondary School
New Westminster, BC06.2013
Skills
- Cash Management
- Product Recommendations
- Relationship Building
- Customer Service
- Time management skills
- POS system operations
- ID Verification
- Inventory Management
- Strong Communication and Interpersonal Skills
Certification
Serving It Right
Valid June 2021 - June 2026
Professional Contact Information
raveninstrumentrepair@gmail.com
Timeline
General Store Clerk
Errington General Store
07.2023 - Current
Budtender
Kaya Connection
05.2023 - 06.2023
Retail Sales Associate Cashier
EZ Vape
09.2022 - 06.2023
General Store Clerk
Errington General Store
07.2021 - 09.2021
Luthiery
SJ School of Guitar Building And Repair
Some College (No Degree) - Psychology
Douglas College
Some College (No Degree) - Psychology
Vancouver Island University
High School Diploma -
New Westminster Secondary School
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