Dylan Yogeswaran
Scaborough,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Value Buds
11.2022 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Keyholder
Value Buds
01.2022 - 11.2022
- Ensured store security by adhering to loss prevention policies and performing regular audits.
- Monitored and restricted access to keys to maintain store security.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Consistently upheld company standards for cleanliness, hygiene, safety protocols throughout the store premises.
Budtender
Value Buds
05.2021 - Current
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Handled large volume of cash with high accuracy and security each day
- Managed supply restocking, display arrangements and general housekeeping
- Oversaw sale of merchandise such as flowers, concentrates and edibles
- Educated customers on effects, medical benefits and overall experience of using cannabis products
- Researched new products, strains and trends as well as important law changes regarding dispensaries
- Verified proper customer identification, medical information and paperwork
- Advised customers regarding safety measures necessary for cannabis consumption
- Greeted customers and promoted various cannabis products
- Organized store by returning merchandise to proper areas and restocked displays
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Educated customers on product and service offerings.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Read industry publications to maintain knowledge on current and future bud trends.
- Managed efficient cash register operations.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Education
Bachelor of Arts - Business & Society - Law & Governance
York University
North York ON04.2025
Scarborough ON Dr. Norman Bethune C.I
06.2018
Skills
- Maintaining security
- Leadership
- Business Development
- Employee Scheduling
- POS systems operations
- Administrative Management
- Staff Management
- Records Organization and Management
- Collaboration
- Customer service
- Time management
- Work ethic
- Supervision
- Working collaboratively
- ID verification
- Operations Oversight
- Staff Supervision
- Payment processing
- Team Management
- Mentoring and Coaching
- Financial Management
- Relationship building and management
Certification
Cansell Standard, 03/2021
Languages
English
Full Professional
Additional Information
Sports Enthusiast
Traveler
Timeline
Assistant Store Manager
Value Buds
11.2022 - Current
Keyholder
Value Buds
01.2022 - 11.2022
Budtender
Value Buds
05.2021 - Current
Bachelor of Arts - Business & Society - Law & Governance
York University
Scarborough ON Dr. Norman Bethune C.I
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