Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Yepiz

Laguna Niguel

Summary

Dynamic E-Commerce Manager at Metagenics with a proven track record in conversion optimization and cross-functional collaboration. Spearheaded the integration of automated social media tools, enhancing user engagement and driving sales. Expert in developing SOPs and analyzing behavior metrics to elevate customer experience and operational efficiency.

Overview

8
8
years of professional experience

Work History

E-Commerce Manager

Metagenics
08.2023 - Current
  • Own and optimize the digital commerce experience, focusing on funnel performance, conversion rates, and user engagement.
  • Developed and implemented SOPs for fraud order handling, dropshipping, patient recommendations, and subscription updates.
  • Led platform testing and QA efforts during major site updates, identifying bugs and coordinating cross-functional fixes.
  • Collaborated with marketing and design teams to align product pages and promotions with brand strategy.
  • Integrated automation tools to streamline order processing, inventory updates, and customer service workflows.
  • Analyzed practitioner behavior and engagement metrics to inform UX enhancements and retention strategies.
  • Pitched and led the LVBX SOCIAL integration, introducing automated social media marketing tools for practitioners.
  • Partnered with analytics and development teams to monitor KPIs and drive continuous improvement across the e-commerce ecosystem.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.

Operations & Support Manager

The Live Box Network
02.2018 - 06.2022
  • Managed end-to-end deployment of branded video content to practitioner-facing devices, including creation, upload, and configuration.
  • Provided direct support to plastic surgeons and wellness practitioners, ensuring seamless onboarding and device functionality.
  • Handled logistics and fulfillment operations, packaging and shipping devices to clients across the U.S.
  • Delivered helpdesk support and technical troubleshooting, resolving issues related to hardware, content playback, and connectivity.
  • Utilized AWS to manage and update content libraries, ensuring timely delivery of new media assets.
  • Collaborated with leadership to refine operational workflows and improve customer satisfaction.
  • Balanced creative production, technical execution, and client communication in a fast-paced startup environment.
  • Maintained detailed documentation of deployment processes and support protocols to streamline future scaling.

Education

Certificate of Technical Studies - Data Analytics

University of Texas At Austin
Austin, TX
01-2017

Skills

  • E-commerce conversion optimization
  • Standard operating procedure development
  • Platform testing and quality assurance
  • Cross-functional teamwork
  • Order processing automation
  • Behavior analysis for engagement
  • Social media integration
  • Analytical decision making
  • Customer experience enhancement
  • E-commerce project oversight

Timeline

E-Commerce Manager

Metagenics
08.2023 - Current

Operations & Support Manager

The Live Box Network
02.2018 - 06.2022

Certificate of Technical Studies - Data Analytics

University of Texas At Austin

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Dylan Yepiz