Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dylan Williams

Brantford

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

14
14
years of professional experience

Work History

Pest Control Technician

Abell Pest Control
08.2024 - 06.2025
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Drove to customer residences and places of business to inspect for pests.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Inspected commercial and residential buildings and structures for pest issues.

Pest Control Technician

Rentokil Steritech
04.2016 - 06.2024
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.

Sales Associate

Antlers
01.2011 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Footlocker Retail
01.2011 - 03.2016
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Associate of Arts - Foodplant IPM

Purdue University
West Lafayette, Indiana
09-2015

High School Diploma -

Pauline Johnson CVS
Brantford, ON
06-2011

Skills

  • Dependable and reliable
  • Pest removal
  • Safety protocols
  • Chemicals handling
  • Valid driver's license
  • Clean driving record
  • Equipment maintenance
  • Property inspection
  • Data entry
  • Appointment scheduling
  • Communicative and articulate

Languages

English
Native or Bilingual

Timeline

Pest Control Technician

Abell Pest Control
08.2024 - 06.2025

Pest Control Technician

Rentokil Steritech
04.2016 - 06.2024

Sales Associate

Antlers
01.2011 - 03.2016

Sales Associate

Footlocker Retail
01.2011 - 03.2016

Associate of Arts - Foodplant IPM

Purdue University

High School Diploma -

Pauline Johnson CVS

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Dylan Williams