Dylan Weerasinghe
Cupertino,CA
Summary
Dynamic Customer Service & Event Specialist with a proven track record at UCR Student Recreation Center, excelling in customer engagement. Skilled in problem resolution and cash management, I foster strong relationships while ensuring operational efficiency. Committed to delivering exceptional service and enhancing customer experiences.
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills.
Overview
2
2
years of professional experience
Work History
Customer Service & Event Specialist
UCR Student Recreation Center-Outdoor Excursions
12.2024 - Current
- Managed event logistics and operations.
- Upheld best practices for budgeting, projects, timelines, and presentations while developing detailed planning strategies.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Kitchen Assistant
School Caterers
06.2023 - 09.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and organized kitchen stations to promote team efficiency.
- Restocked condiments, beverages, and utensils per expected use levels.
- Provided exemplary service to students, staff, and visitors.
- Arranged tables and chairs for special occasions and events.
Education
High School Diploma -
Cupertino High School
Cupertino, CA06-2023
Bachelor of Arts - Bussiness
University of California Riverside
Riverside, CA06-2027
Skills
- Customer service background
- Customer service expertise
- Product restocking
- Returns processing
- Cash management
- Credit card processing
- Organizational skills
- Problem resolution
- Friendly, positive attitude
- Relationship building
- Excellent communication
- Good Telephone Etiquette
Languages
English
Native or Bilingual
Sinhala
Elementary
Interests
- Gardening
- Hiking
- Playing Sports
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy participating in intense gym workouts for overall physical and mental well-being
Timeline
Customer Service & Event Specialist
UCR Student Recreation Center-Outdoor Excursions
12.2024 - Current
Kitchen Assistant
School Caterers
06.2023 - 09.2023
High School Diploma -
Cupertino High School
Bachelor of Arts - Bussiness
University of California Riverside
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