Dylan Van Schyndel

• Inspected and maintained deck equipment and supplies.
• Followed safety protocols and procedures to prevent accidents.
• Communicated clearly, concisely and politely with passengers and crew members.
• Inspected and tested safety equipment and emergency response systems.
• Met requirements for government-issued certifications, keeping ship in full compliance.
• Navigated fishing vessel using radar, sonar and global positioning instruments.

• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Established team priorities, maintained schedules and monitored performance.
• Lead team of 11 charged with consumer lending compliance and risk evaluation.
• Oversaw entire loan process to provide each client received exceptional service.

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns to significantly raise customer satisfaction ratings.
• Supervised and evaluated a team of 23 to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
• Wrote and administered employee performance reviews to monitor customer service and personal sales of 24 member team.

Same duties and responsibilities for Assistant Branch Manager listed above.

Same duties and responsibilities for Assistant Branch Manager listed above

• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Facilitated new client onboarding process and investment account setup.
• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Same duties and responsibilities for Assistant Branch Manager listed above

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.